3DOS Marketplace Terms and Conditions

Effective Date: September 19, 2025

Welcome to 3DOS Marketplace. These Terms and Conditions (“Terms”) form a legally binding agreement between you and 3DOS, Inc. (“3DOS,” “we,” “us,” or “the Company”). By accessing or using the 3DOS platform, website, mobile applications, or any related services (collectively, the “3DOS Services” or “Services”), you agree to be bound by these Terms, as well as our Privacy Policy and any other policies referenced herein. If you do not agree with these Terms, do not use the 3DOS Services.

PLEASE NOTE: THESE TERMS CONTAIN A BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER THAT AFFECT YOUR RIGHTS. BY ACCEPTING THESE TERMS, YOU AGREE TO RESOLVE DISPUTES THROUGH INDIVIDUAL ARBITRATION AND WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS (SEE Dispute Resolution BELOW).

1. Definitions

For clarity, certain capitalized terms are defined as follows:

• “3DOS” or “Company” – 3DOS, Inc., a U.S. corporation headquartered in San Francisco, California, including its affiliates and subsidiaries.
• “3DOS Platform” – The digital platform (including the website at 3dos.io and any related apps or interfaces) provided by 3DOS for connecting Designers, Manufacturers, Affiliates, and Customers, and facilitating transactions among them‍.
• “Services” or “3DOS Services” – All services, features, and functionalities provided via the 3DOS Platform, including uploading or downloading 3D model content, listing manufacturing services, ordering 3D-printed products, participating in the rewards program, and any other services we offer‍.
• “Designer” (also “Creator”) – A user who uploads or provides 3D model designs or digital files to the 3DOS Platform for manufacture or sale. Designers are the intellectual property (IP) owners or licensees of the content they upload, and they may earn royalties when Customers purchase products based on their designs‍.
• “Manufacturer” – A user who offers 3D printing, fabrication, or related production services through the 3DOS Platform. Manufacturers fulfill orders by producing physical products based on Designers’ 3D models and shipping them to Customers. Manufacturers are independent service providers responsible for the quality and safe production of such products.
• “Customer” (also “Buyer”) – A user who purchases a product or places an order for a 3D-printed item via the 3DOS Platform. Customers pay the price for the product and any applicable fees, and receive the physical item produced by a Manufacturer.
• “Affiliate” – A user who participates in 3DOS’s referral or affiliate program, promoting products or the platform to others in exchange for commissions or rewards. Affiliates are not employees or agents of 3DOS, but independent participants who earn incentives for driving traffic or sales through tracked links or codes.
• “User” – Any person or entity who accesses or uses the 3DOS Services, whether as a Designer, Manufacturer, Affiliate, Customer, or visitor. “You” may refer to any User of the platform.
• “Content” – Any material or information that Users upload, post, or transmit on the 3DOS Platform, including 3D models, design files, images, descriptions, reviews, feedback, messages, and other data. Content also includes any intellectual property contained within such material (e.g., the CAD files, model geometry, or artwork).
• “Points” or “Reward Points” – Loyalty points that may be awarded to Users for certain activities on the platform (such as referrals, successful print jobs, or other milestones). Points may be redeemable for benefits or discounts as described in the platform’s rules. Points are not legal tender and may have no cash value, except as explicitly allowed by 3DOS.
• “Tokens” – Blockchain-based digital tokens (for example, the $3DOS token on the Sui blockchain) that may be distributed as rewards or incentives to platform Users‍. Tokens may represent certain rights or utilities within the 3DOS ecosystem (such as governance, discounts, or profit-sharing). Unless otherwise stated by 3DOS, tokens are not intended to be securities or legal tender, and their value and use are subject to market conditions and separate token terms.
• “Platform Fees” – The fees charged by 3DOS for transactions or services on the platform. This can include commissions on sales, listing fees, processing fees, or other charges retained by 3DOS as compensation for facilitating transactions between Users.
• “Royalties” – Payments or earnings due to Designers when their 3D design is manufactured or sold via the platform. Royalties may be set as a percentage of the sale price or a fixed amount per unit, as determined by the platform’s policies or agreements with Designers.
• “Commissions” – Incentive payments due to Affiliates or other parties for facilitating a transaction (for example, when an Affiliate referral leads to a sale, a commission may be paid as a percentage of the transaction).
• “Prohibited Content” – Any Content that violates these Terms or applicable law, including but not limited to: content that is illegal; promotes violence or illegal activity; is obscene or pornographic; is hateful, harassing, or discriminatory; infringes any third-party intellectual property or privacy rights; contains personal data of others without consent; or contains malware, viruses, or harmful code‍. (See User Conduct below for more details on restrictions.)

Additional Definitions: Other capitalized terms may be defined elsewhere in these Terms. Any references to the singular include the plural and vice versa. Headings are for convenience only and shall not affect interpretation.

2. Platform Description and User Roles

The 3DOS Platform is a global online marketplace that connects Designers, Manufacturers, Customers, and Affiliates in a decentralized, on-demand manufacturing network‍. The Platform leverages blockchain technology (the Sui blockchain) to facilitate secure transactions, protect royalty streams for design owners, and reward participants, while enabling the physical production of goods through a distributed network of 3D printers and manufacturing facilities‍.

2.1. Role of 3DOS: 3DOS provides the infrastructure (website, software, smart contracts, and services) that allow Users to interact. 3DOS is a facilitator of transactions and does not itself manufacture products or own the designs listed (unless explicitly indicated). Transactions on the Platform typically occur directly between Designers, Manufacturers, and Customers, with 3DOS acting as an intermediary to collect payments, record transactions, and distribute payments (minus fees) to the appropriate parties‍. 3DOS is not a party to the sale contract between a Customer and a Designer/Manufacturer except to the limited extent of providing the platform and payment processing.

2.2. Designers (Content Creators): Designers use the Platform to upload and offer 3D model designs (digital files) for production. By uploading Content, Designers represent that they own or have sufficient rights to the design and that the Content is not Prohibited (see Section 8 on User Conduct and Content). Designers can set pricing terms for the use of their designs (e.g., a royalty per print or a license fee). Designers retain ownership of their intellectual property (see Section 7 on Intellectual Property), but grant 3DOS and other Users certain licenses to use the content for the purposes of the Services. Designers may earn royalties or revenue when Customers purchase products made from their designs. Designers are responsible for specifying the appropriate license conditions for their designs (e.g., whether a Customer buying a 3D-printed item also receives a digital file or any usage rights beyond owning the physical item). Designers agree to comply with all applicable laws (including export controls for certain types of technical designs) and warrant that their uploaded designs do not infringe others’ rights or pose safety risks‍.

2.3. Manufacturers: Manufacturers (which may include individual makers, 3D printing businesses, or other fabrication facilities) offer production services via the Platform. A Manufacturer may list their machines or capabilities and accept print orders from Customers. When a Customer places an order for a product, the Platform may automatically or via a bidding system assign the order to a suitable Manufacturer based on location, capacity, and other criteria. The Manufacturer is then responsible for producing the item to the specified design and quality, and shipping it to the Customer within agreed timeframes. Manufacturers agree to follow the design specifications and not to modify the design without authorization from the Designer or Customer. They also agree to uphold quality and safety standards. Manufacturers are independent contractors and not employees or agents of 3DOS. As such, Manufacturers bear responsibility for any defects in workmanship or materials, and for ensuring that their activities (including shipping and handling) comply with law. Manufacturers will receive payment for each completed order (minus any platform fees) as described in Section 5 (Fees and Payments). Manufacturers must not use a Designer’s design for any purpose other than fulfilling the specific Customer order via 3DOS; any unauthorized use of a Designer’s IP outside the Platform is strictly prohibited and may result in termination and legal action.

2.4. Customers (Buyers): Customers use the Platform to browse, customize (if options are provided), and purchase 3D-printed products or other manufactured items. When a Customer places an order, they agree to pay the listed price and any applicable taxes and shipping fees. Once payment is processed, the order will be transmitted to a Manufacturer for fulfillment. Customers might receive updates on the order status via the Platform. Important: Customers acknowledge that the design and manufacturing process may involve third parties (the Designer and Manufacturer). While 3DOS seeks to ensure a high-quality network of Designers and Manufacturers, 3DOS does not guarantee that any product will be fit for a particular purpose or match perfectly the Customer’s expectations. Minor variations or imperfections are possible, as with any manufacturing process. If a Customer has issues with a delivered product (e.g. it is defective or not as described), they should follow the dispute process outlined in Section 6.4 and Section 11 (Dispute Resolution). Customers must use products responsibly and heed any usage guidelines provided. Certain products (for example, functional parts, medical devices, or toys for children) may come with specific warnings or regulatory restrictions – the Customer is responsible for using the product only as intended and in compliance with applicable laws and regulations.

2.5. Affiliates: Affiliates participate in marketing or referral programs run by 3DOS. An Affiliate might be given a unique referral link or code to share; when new users join or make purchases using that link/code, the Affiliate can earn commissions or rewards as defined by the program’s terms. Affiliates are not permitted to misrepresent the Platform or engage in spam, misleading advertising, or any conduct that would tarnish 3DOS’s reputation. Commissions will be tracked and allocated through the Platform’s systems. 3DOS reserves the right to void or adjust commissions in cases of fraud, abuse, or returns/cancellations. Affiliates are responsible for any tax implications of earning commissions. Participation as an Affiliate is at 3DOS’s discretion and can be terminated if the Affiliate violates any terms or program guidelines.

2.6. Additional Roles or Programs: From time to time, 3DOS may introduce new user roles or programs (for example, “Beta Testers,” “Ambassadors,” or “Moderators”). Such roles will be governed by these Terms as well as any additional terms that 3DOS provides at the time of enrollment.

2.7. No Agency: Each Designer, Manufacturer, Affiliate, and Customer operates independently on the Platform. No employment, joint venture, partnership, or agency relationship is created between any User and 3DOS, or between Users inter se, by these Terms or by the use of the Platform‍. Users are prohibited from representing that they have authority to bind 3DOS or act on its behalf.

3. Account Registration and User Eligibility

3.1. Account Creation: To fully use the 3DOS Services (for example, to upload designs, accept orders, or make purchases), you must create a user account (“Account”). When registering, you agree to provide truthful, current, and complete information about yourself (including, if applicable, your real name or business name, contact information, payment details, and any other required information). You must keep your account information up-to-date. Use of another person’s identity or creating an account for someone other than yourself without authorization is strictly prohibited. You are responsible for maintaining the confidentiality of your login credentials. Any activity that occurs under your account will be deemed your responsibility (unless you promptly report account misuse or a breach to us). If you suspect unauthorized access to your account, notify us immediately.

3.2. User Eligibility: The 3DOS Platform is intended for users 18 years of age or older. By using the Services, you represent and warrant that you are at least 18 (or the age of legal majority in your jurisdiction). If you are under 18, you may not use the Platform without the involvement and consent of a parent or legal guardian. Accounts of users under 13 years of age are not permitted. 3DOS may, in its sole discretion, refuse to open an account or provide Services to any person or entity, and may change eligibility criteria at any time‍. You are solely responsible for ensuring that your use of the Services is in compliance with all laws and regulations applicable to you. If any laws restrict or prohibit your participation, you must refrain from using the Platform.

3.3. Entity Accounts: If you are creating an account on behalf of a company or other legal entity, you represent that you have the authority to bind that entity to these Terms. In such a case, “you” will refer to the entity. If you do not have such authority, you must not create an account for any entity.

3.4. Account Security: You must choose a strong, secure password and it is recommended to enable any available two-factor authentication (2FA) for added security. Do not share your account credentials with anyone. 3DOS will never ask you for your password via email or phone. We are not liable for any loss or damage arising from your failure to safeguard your account information.

3.5. Account Use and Restrictions: Each User is generally allowed one account, unless explicitly permitted by 3DOS (for example, separate accounts for separate business units). You may not transfer or sell your account to another party. You may not use the account of another User without their permission and 3DOS’s authorization. We reserve the right to temporarily suspend or permanently terminate accounts that are inactive (not logged into) for an extended period (e.g., over 2 years), or that we suspect to be compromised or in violation of these Terms.

3.6. Verification: For certain activities (such as high-value transactions, receiving payouts as a Designer or Manufacturer, or token-related transactions), 3DOS may require identity verification or additional documentation. You agree to provide any required information or documentation promptly upon request, such as identity documents, business licenses, tax IDs, or proof of address. We may also require you to connect a supported Sui blockchain wallet or create a blockchain account for token transactions. By linking a crypto wallet, you represent that you are the lawful holder of that wallet. Failure to complete verification when requested may result in limitations on your account (e.g., inability to withdraw funds or tokens, or account suspension).

4. User Conduct and Acceptable Use

By accessing 3DOS Services, you agree to the following rules of conduct:

4.1. Compliance with Laws: You will use the Platform in compliance with all applicable laws and regulations. This includes (but is not limited to) export control laws and regulations, sanctions, customs regulations, intellectual property laws, data privacy laws, and any local rules on 3D printing (for example, regulations on printing firearms or other controlled items). You are responsible for understanding the laws that apply to your use of the Services and for not using the Platform to violate any law.

4.2. Prohibited Content: You will not upload, post, distribute, or facilitate the distribution of any Content that is Prohibited Content as defined above. Without limiting that definition, you specifically agree that you will not use the 3DOS Services to:

• Infringe Intellectual Property: Upload or share any 3D model, design, or other content that you do not have the rights to use. This means no unauthorized copies of patented objects, trademarked logos, copyrighted characters, or any design you copied from someone else without permission. You must either be the IP owner or have the necessary license to use and share each design.
• Illegal or Dangerous Items: Offer to manufacture or request the manufacture of items that are illegal to produce or possess in any applicable jurisdiction. This includes (but is not limited to) firearms or significant firearm components, ammunition, explosives, weapons (including certain knives or blades if restricted by law), or any parts that would require a license to manufacture. Designs for such items are strictly forbidden on the Platform‍. Additionally, any content instructing how to create weapons or illicit devices is prohibited.
• Harmful or Unsafe Items: Upload designs for items that would pose a substantial risk of injury or property damage when used as intended (or in any reasonably foreseeable manner). For example, you should not upload a design for a medical device that requires regulatory approval unless such approval has been obtained, or a part intended for critical infrastructure that could fail and cause serious harm. You will not request or manufacture items that involve significant safety risks without proper certification.
• Obscene or Offensive Content: Post content that is pornographic (especially any content involving minors, which will be reported to authorities), sexually explicit, excessively violent, or that contains extreme hate speech or imagery. Hate symbols, slurs, or any content that is abusive or harassing toward individuals or groups (especially based on race, religion, gender, sexual orientation, etc.) are banned.
• Privacy Violations: Upload any content that contains personal data of others without consent. For example, do not upload scans of real people’s faces or bodies without permission, and do not share private information (like addresses, phone numbers, ID numbers) of anyone other than yourself.
• Spam and Fraud: You will not use the Platform to send spam, chain letters, phishing messages, or any unsolicited bulk communications. You will not use deceptive practices to artificially manipulate any part of the Platform (such as using bots to increase view counts or likes, or misrepresenting facts in product listings).
• Malware or Technologically Harmful Content: You will not upload any files that contain viruses, worms, Trojan horses, corrupted files, or any other software or programs that could damage or interfere with the operation of the Platform or other Users’ systems. This includes any designs that, if printed, could harm 3D printers (e.g., intentionally causing hardware crashes) or that include hidden code (for smart devices) intended to compromise security.
• Illegal Activities: You will not use 3DOS Services to promote or facilitate illegal activities, such as money laundering, terrorism, human trafficking, or any form of fraudulent scheme.
• Circumvention: You will not attempt to bypass or circumvent any security or access controls of the Platform. This includes not attempting to use the Services if you have been previously banned or if using the service is illegal in your location (for example, if you are in a country subject to U.S. embargo, or if you are a person prohibited by law from receiving U.S. exports or services, you must not use 3DOS).
• Interference: You will not interfere with any other user’s ability to use the Platform. This means no DDoS attacks, no attempts to hack others’ accounts, and no harassment of other users (such as flooding someone with messages).

3DOS reserves the right to remove any Content that violates these rules or that 3DOS, in its sole discretion, deems objectionable or unsuitable, and to suspend or terminate accounts associated with such content or behavior. We may also report any illegal activities to law enforcement.

4.3. Content Moderation: While 3DOS is not obligated to pre-screen or monitor all content, we have the right (but not the obligation) to monitor communications and content on our Platform. We may edit, move, or remove content at our discretion, particularly if we believe it violates these Terms or rights of others. This includes the right to refuse to fulfill an order if the underlying design appears to infringe someone’s intellectual property or otherwise runs afoul of our policies. You agree that 3DOS shall not be liable for any removal of content, and that you will not attempt to re-post content that has been removed.

4.4. Feedback and Ratings: The Platform may allow Users to review or rate each other (e.g., Customers rating Manufacturers, or vice versa). If you provide feedback, you must do so honestly and based on actual experiences. Do not falsify reviews or retaliate against someone for a negative review by unrelated means. 3DOS may remove reviews that are proven to be fake, irrelevant, or abusive. By providing feedback or suggestions to 3DOS (for example, suggestions on new features or improvements), you grant 3DOS a worldwide, royalty-free license to use and incorporate your feedback without any obligation to you‍. You acknowledge that feedback is not confidential.

4.5. Community Interactions: If the Platform includes community forums, social features, or Discord/Slack channels for 3DOS users, the same standards of conduct apply there. Treat others with respect. Do not engage in flame wars or personal attacks. Keep discussion civil and on-topic. 3DOS may moderate community spaces and ban users who create a hostile environment.

4.6. Consequences of Violations: Violating the Acceptable Use rules can result in actions including warnings, content removal, account suspension, account termination, forfeiture of earnings or tokens, and legal action if warranted. In addition, illegal content may be referred to law enforcement, and we will cooperate with law enforcement requests and investigations to the extent legally required. If your misuse of the Platform causes us damage or costs (for example, a malware you uploaded causes downtime, or a design you posted leads to a lawsuit against us), you may be held liable for those damages and costs. Users agree to indemnify and hold 3DOS harmless from any claims resulting from their violation of these rules (see Indemnification in Section 10).

5. Fees, Commissions, and Payment Terms

5.1. Pricing and Charges: When you engage in transactions on 3DOS, various fees and charges may apply:

• Product Price: For any given product listed on the Platform (representing the printing of a design by a Manufacturer), the price typically comprises the Designer’s royalty (or design license fee), the Manufacturer’s production cost/fee, and the 3DOS Platform fee, as well as any applicable taxes and shipping charges. The aggregate price will be shown to Customers at checkout. By placing an order, a Customer agrees to pay that total price. Designers and Manufacturers should ensure that their portions of the price (royalty and manufacturing fee) are set inclusive of any costs on their end, as those will inform the final price to Customers.
• Platform Fees: 3DOS charges a platform fee or commission on transactions to sustain the marketplace. This fee may be a percentage of the transaction or a fixed amount, and may vary depending on the category of product or volume of sales. 3DOS will disclose applicable platform fee rates in the fee schedule (which may be updated from time to time). For example, 3DOS might charge a 10% fee on the gross order amount (just an illustration; actual fees as per official schedule). This fee is typically deducted from the amounts paid by Customers before the remainder is distributed to Designers and Manufacturers. You agree that 3DOS may deduct its fees from payments before remitting payouts to you.
• Affiliate Commissions: If an Affiliate’s referral link/code was used for a transaction, a commission may be payable to that Affiliate. This commission is paid by 3DOS (not by the Customer or other user directly) and is considered part of the marketing expense. It will not increase the cost to the Customer. However, 3DOS’s platform fee or the shares to Designer/Manufacturer might be adjusted to account for commission payouts. 3DOS will inform Designers/Manufacturers if any promotional programs or affiliate commissions temporarily affect their net earnings. Generally, affiliate commissions do not reduce a Designer’s set royalty per item, unless a special promotion is in effect which will be disclosed.

5.2. Payment Processing: Customers must pay for orders through the approved payment methods on the Platform. These may include credit/debit cards, PayPal, bank transfers, or cryptocurrency payments (including potentially Sui tokens or $3DOS tokens) where supported. 3DOS uses third-party payment processors to handle transactions securely‍. By providing payment information, you authorize 3DOS (and its payment processors) to charge the specified amounts to your payment method. All payments are to be made in the currency indicated at checkout (the Platform may support multiple currencies; currency conversion fees might apply as per your card issuer or bank).

5.3. Role of 3DOS in Payments: 3DOS (or its designated payment agent) acts as a limited payment collection agent of the Seller (Designer/Manufacturer) for the purpose of accepting payments from Customers. This means that receipt of funds by 3DOS on behalf of Designers/Manufacturers will be deemed payment to those parties. A Customer’s obligation to pay is fulfilled when 3DOS (via the payment processor) successfully receives the payment. Designers and Manufacturers agree that they are appointing 3DOS to collect payments on their behalf from Customers, and that they will receive their payout only after 3DOS has deducted any owed fees, commissions, or chargebacks. 3DOS is not a escrow service; rather, it facilitates direct payments and then allocates the revenue according to these Terms.

5.4. Payouts to Designers and Manufacturers: Once a transaction is completed, 3DOS will allocate the proceeds as follows, unless otherwise communicated in a specific program or agreement:

• The Designer will be entitled to their royalty portion. For example, if a design’s royalty is set at $5 per print, the Designer gets $5 per item sold (subject to any tax withholding if applicable).
• The Manufacturer will be entitled to their manufacturing fee portion. For example, if the Manufacturer set a price of $20 for printing the item, they get $20 per item (again subject to tax withholding if applicable).
• 3DOS will retain the platform fee (e.g., 10% of the total or other applicable rate).
• If an Affiliate commission applies, 3DOS will pay the Affiliate from its portion or as an additional marketing cost, per the program’s terms.

Payouts to Designers and Manufacturers are generally made after the order is confirmed as fulfilled and not disputed. 3DOS may hold funds for a certain clearing period (e.g., 7-14 days after delivery) to ensure there are no immediate disputes or chargebacks, and to batch payments efficiently. After this period, earnings will become available for withdrawal by Designers/Manufacturers. We may offer a dashboard that shows your pending and available balances.

Payouts will be issued via the method you choose from our available options (for example, direct deposit, PayPal, check, or crypto transfer). You must provide accurate payout details and keep them updated. Fees associated with certain payout methods (like bank wire fees or crypto gas fees) may be deducted from your payout or may require a minimum withdrawal threshold.

5.5. Taxes: Prices shown to Customers are exclusive of any applicable taxes (unless stated otherwise). As a Customer, you may be charged sales tax, VAT, GST, or other similar taxes depending on your location and the products purchased. Any such taxes will be added at checkout and collected by 3DOS, which may remit them to the appropriate authorities as required by law. In some cases, 3DOS might not collect certain taxes and it will be the Customer’s responsibility to self-assess and pay any use taxes or import duties.

Designers and Manufacturers are independently responsible for reporting and paying any taxes (including income tax and self-employment tax) arising from their earnings on the Platform‍. 3DOS may provide summary reports of your transactions, and if required by law, we may issue IRS Form 1099-K or other tax forms to U.S. taxpayers (or similar documents in other jurisdictions). You agree to provide 3DOS any required tax information (such as a W-9 form for U.S. taxpayers, or tax ID numbers) to enable compliance with tax reporting laws.

In certain jurisdictions, 3DOS may be obliged to collect and remit value-added tax (VAT) or similar on the fees we charge you (platform fees). If so, we may add that VAT on top of our fees and deduct it, or otherwise handle it as required.

Each party is responsible for taxes on their own income. Specifically, Designers’ royalties and Manufacturers’ service fees are considered their income, and 3DOS’s platform fees are our income. Unless expressly stated, no party is responsible for paying the other’s income taxes.

If any tax authority determines that 3DOS should have collected additional taxes on a transaction and didn’t (for example, if a certain jurisdiction’s rules apply unexpectedly), 3DOS reserves the right to retrospectively collect those from the relevant User or to reduce that User’s future payouts by the amount of such tax. We will inform you if that situation occurs.

5.6. Royalties and Commission Structures: The specific structure of royalties and commissions may evolve over time. 3DOS may implement tiered royalty rates or bonus incentives. For example, a Designer’s royalty rate might increase based on their total sales volume or participation in exclusive programs (similar to how some marketplaces increase payout percentages when sellers reach certain thresholds‍). Likewise, an Affiliate’s commission rate might vary based on performance metrics or limited-time promotions.

3DOS will communicate any such structures clearly via the Platform or direct communication. Changes to base commission or fee structures will not apply retroactively to transactions already completed, but they will apply to future transactions.

Manufacturers might also have a compensation structure influenced by performance. For instance, we might reward Manufacturers with high reliability or fast fulfillment times with better visibility or bonus tokens. Conversely, poor performance might result in temporary reduction of assignments or other penalties as described in any manufacturer service level agreement (SLA) if provided.

5.7. Currency and Conversion: The default currency of the Platform is U.S. Dollars (USD) unless otherwise stated. If 3DOS allows transactions in other currencies or cryptocurrency, the conversion rates applied (from third-party payment processors or crypto exchanges) may affect final amounts. 3DOS is not responsible for currency conversion differences or fees imposed by your bank or credit card for international transactions. If a Customer pays in a non-USD currency, 3DOS will attempt to convert and payout Designers/Manufacturers in their designated currency at the applicable exchange rate (which may include a small conversion fee).

5.8. Refunds and Cancellations: The Platform will have a refund and cancellation policy detailed separately (e.g., in a “Refund Policy” page). Generally, due to the custom nature of 3D-printed products, refunds may be limited to cases of defective product or failure to deliver. If a Customer is entitled to a refund or if a transaction is cancelled, 3DOS will typically refund the Customer and accordingly void the payout to the Manufacturer and Designer for that order (or if already paid out, we may deduct the corresponding amount from their future earnings or require reimbursement). Designers and Manufacturers acknowledge that in rare cases a sale might be reversed. 3DOS will mediate such situations fairly – for example, if a Manufacturer produced an item per spec but the Customer claims a defect that is actually a design issue, we may coordinate between the parties to determine if the Designer’s model was flawed or the Manufacturer erred in production, and allocate responsibility for the redo or refund.

5.9. Chargebacks: If a Customer disputes a credit card charge (a chargeback) for an order, 3DOS will handle the process of contesting it with the payment processor. Designers and Manufacturers are expected to provide any requested information to help contest chargebacks (e.g. proof of delivery, communication logs). During a dispute, we may put the related funds on hold. If the chargeback is resolved in favor of the Customer, 3DOS will lose the funds and thus will not pay out the Designer/Manufacturer for that order, or will claw back those funds if already paid (similar to a refund scenario). We attempt to minimize fraudulent chargebacks by using fraud detection tools.

5.10. Payment Disputes between Users: If a Designer believes they were not credited proper royalties, or a Manufacturer believes their fee was miscalculated, they should contact 3DOS support promptly. We will review the transaction details. Our calculation of fees and payouts, as shown in the account dashboard and transaction receipts, is deemed conclusive in the absence of a clear error. Any disputes about payouts must be raised within 30 days of the payout in question. After that, adjustments may not be possible.

5.11. Promotions and Credits: 3DOS may run promotions providing bonus credits, coupons, or tokens to Users (e.g., a sign-up bonus or referral credit). These have no cash value and can only be used on the Platform as specified. Abuse of promotional programs (such as self-referring or creating fake accounts) can lead to removal of credits and account action.

5.12. Token Payments: If enabled, Users might be able to pay with or receive payouts in the form of cryptocurrency or tokens (like the $3DOS token). Any use of third-party crypto wallets or networks is at your own risk. You must ensure you provide the correct wallet address and that you comply with any minimum payout thresholds. Cryptocurrency transactions are typically irreversible; 3DOS is not responsible for funds sent to a wrong address provided by you. If you elect to receive tokens as payment, note that the value of such tokens can be volatile and is not guaranteed by 3DOS. 3DOS will transfer the amount based on the real-time conversion at the time of payout (if paying tokens equivalent to a fiat amount, or vice versa). All blockchain transactions might incur network fees (“gas”), which may be deducted from the payment amount or require separate handling.

5.13. Financial Responsibility: As a User earning money on the Platform, you acknowledge that 3DOS is not your employer or financial advisor. You are responsible for keeping track of your earnings, savings, and ensuring you put aside money for any potential tax liability. We encourage Designers/Manufacturers to maintain their own records outside the Platform as well, to reconcile payouts.

6. Order Process and Fulfillment

6.1. Placing Orders (Customers): When a Customer finds a product (or uploads a custom design to be printed) on the Platform, they can initiate an order by selecting specifications (such as material, color, size, quantity) if options are available, and then adding the item to their cart. Before checkout, the Platform will display an order summary including the item description, quantity, price breakdown (including any taxes, shipping, fees), and an estimated delivery date or lead time. The Customer is responsible for reviewing this information. By confirming the order and providing payment, the Customer makes an offer to purchase the goods under these Terms. 3DOS (on behalf of the Manufacturer/Designer) accepts the offer when we send a confirmation (via website or email) indicating that the order has been accepted for fulfillment.

3DOS reserves the right to reject or cancel orders for any reason, including: the item is no longer available or allowed, a pricing error is detected, the Customer’s payment fails, or fraud is suspected. In such cases, we will notify the Customer and not charge or will refund any amounts already charged.

6.2. Order Fulfillment (Manufacturers & Designers): Once an order is confirmed and payment secured, 3DOS’s system will route the order details to an appropriate Manufacturer. The selection might be automatic based on pre-established criteria (e.g., the closest available Manufacturer with the right printer and material) or could involve a bidding/acceptance step where a Manufacturer agrees to fulfill. The Manufacturer will receive the design file (with any necessary restrictions like watermarks or usage logs for IP protection), the required specs (material, infill, etc.), and the shipping details for the Customer.

The Manufacturer must promptly acknowledge the order and begin production. If a Manufacturer fails to acknowledge within a certain timeframe, 3DOS may reroute the order to a different Manufacturer to avoid delays. By accepting an order, the Manufacturer commits to produce the item in accordance with the design and quality expectations, and to ship by the indicated deadline.

The Designer who provided the design will typically be notified that an order for their design was placed (this helps track royalties, and also could allow them to oversee quality by e.g. verifying the Manufacturer’s print pictures if such a system exists). Designers do not need to take action for each order (unless the system allows optional involvement, like approving each print for very sensitive designs).

6.3. Production Standards: Manufacturers agree to follow any production guidelines provided by 3DOS or the Designer. This may include using specified materials, layer resolutions, orientations, supports, etc. Manufacturers should have calibration and quality checks in place – for example, verifying dimensions, checking for structural integrity, smoothing or finishing if required (within what was advertised). If a Manufacturer encounters an issue (e.g., the first print attempt fails or reveals a design flaw), they should contact 3DOS (and possibly the Designer through the Platform) immediately for guidance rather than shipping a substandard part.

If the design seems unprintable as provided (for example, non-manifold geometry or thin walls that always fail), the Manufacturer should alert 3DOS. Designers are expected to provide printable files; however, the Manufacturer’s expertise in printing is valuable to adjust minor slicer settings or inform if something needs fix. 3DOS may facilitate communication between Manufacturer and Designer to resolve such issues.

6.4. Shipping and Delivery: Once the product is successfully printed and passes the Manufacturer’s quality checks, the Manufacturer is responsible for packaging the item securely and shipping it to the Customer’s provided address. Manufacturers should use the shipping method selected or expected as per the order (e.g., standard vs expedited). The Platform may integrate shipping label generation; if so, the Manufacturer should use the provided labels. Alternatively, the Manufacturer might ship on their own and then input tracking information into the Platform.

Risk of loss or damage during shipping is typically on the Manufacturer until delivery to the Customer, unless otherwise required by law. It is recommended that shipments are insured for high-value items; the cost of insurance can be included in shipping fees.

Customers should ensure the delivery address is correct and that someone can receive the package. Once delivered, ownership of the physical product transfers to the Customer. However, intellectual property ownership of the design remains with the Designer (unless separately transferred) – the Customer owns only the physical print and whatever usage rights are granted (for instance, a Customer generally can use the product for personal use but cannot reproduce it for sale unless given a license).

If a package is lost or significantly delayed, the Customer should notify 3DOS. We will work with the Manufacturer to track the package or initiate a replacement/reprint if necessary. Lost packages may be subject to the carrier’s claims process. 3DOS might issue a refund or credit at its discretion in cases of non-delivery.

6.5. Order Completion and Feedback: After the item is delivered, the order will be marked as Completed. At this point, the Customer may be prompted to leave a review or rating for the product and the Manufacturer’s service. Manufacturers and Designers can also possibly review the transaction or the customer (mostly internally). This feedback system is intended to ensure quality in the marketplace.

If the Customer is dissatisfied (product not as described, quality issues, etc.), they should first contact customer support or use the Platform’s dispute mechanism rather than immediately leaving a negative review. 3DOS will facilitate a resolution (which might include a reprint, a partial refund, or return of the item if feasible – note that since items are custom, returns might not be practical in many cases, but exceptions can be made for recycling or if the Manufacturer wants to examine the defect).

6.6. Cancellations by Customer: A Customer may request to cancel an order before it has been produced. If a Manufacturer has not started printing, we generally allow cancellation (especially if the request is within a few hours of order placement). If printing has started or is completed, cancellation may not be possible or may incur a fee (to compensate the Manufacturer and Designer). 3DOS will evaluate cancellation requests case-by-case. Unauthorized cancellation (like issuing a chargeback without giving us a chance to resolve) is discouraged and addressed in Section 5.9 (chargebacks).

6.7. Cancellations by Manufacturer: In rare cases, a Manufacturer might not be able to fulfill an accepted order (due to machine breakdown, material out-of-stock, personal emergency, etc.). The Manufacturer must immediately inform 3DOS so we can reassign the order. The Manufacturer should not simply ignore the order – doing so affects their reliability rating. If reassignment leads to delays, 3DOS will inform the Customer and possibly offer an apology credit. Repeated cancellations by a Manufacturer may result in removal from the platform.

6.8. Title and Intellectual Property for Deliverables: The Customer receiving the printed product gets title to that physical product upon delivery. However, they do not by default receive any copyright or design files for the product unless provided. For example, buying a 3D-printed vase does not automatically give the Customer the CAD file or the right to reproduce that vase design. Any digital files delivered (if the service includes them) are licensed, not sold – see Section 7 for license details.

6.9. Custom Design Requests: If the Platform offers a service where Customers can request custom design work (i.e., hire a Designer to create a new 3D model), that process will be governed by additional terms (similar to a freelance contract). Generally, the Designer creating the custom design will either transfer IP rights to the Customer or license them, as agreed in that contract. Payment for design services would typically be handled through 3DOS as well, with milestones or acceptance criteria. This is mentioned here for completeness, but not elaborated since it may not be a core feature of 3DOS marketplace at launch (but if it is, refer to those specific “Design Services Terms”).

6.10. Multi-Component Orders: If an order involves multiple components potentially made by different Manufacturers (for instance, an assembly of parts, or a scenario where one part is metal-printed by one partner and another part is plastic-printed by another), 3DOS will coordinate to either: (a) have all parts shipped to one location for consolidation and then to Customer (which could be 3DOS’s role or one Manufacturer does final assembly), or (b) inform the Customer they will receive multiple packages. We aim to streamline this so the Customer doesn’t pay duplicate shipping unnecessarily. If consolidation is needed, additional time might be required.

6.11. Support and Communication: All communications regarding orders should ideally stay on the Platform (through our messaging or comment features) so that they are logged. This protects both Users and allows 3DOS staff to review context if a problem arises. For example, if a Manufacturer needs to ask the Customer a question (like preferred orientation if not specified, or minor adjustments), they can message via the order page. Keep communications professional and related to the order. Off-platform communication is discouraged except for actual shipping (like a courier contacting the recipient).

6.12. Rewards for Performance: 3DOS may have a rewards mechanism to encourage good performance. For instance, Manufacturers achieving a high on-time delivery rate or high customer ratings might earn points or tokens as bonus. Similarly, Designers whose designs hit certain sales milestones might earn bonus tokens. These rewards are at 3DOS’s discretion and part of the loyalty program (see Section 9 for Rewards). They do not alter the contractual obligations for fulfilling orders, but are incentives.

6.13. Late Delivery: If a Manufacturer anticipates a delay beyond the promised delivery date, they must inform 3DOS as soon as possible with a reason and new estimated date. 3DOS will contact the Customer with options: wait longer, cancel for refund, or accept a partial refund for the inconvenience, etc. Customers understand that occasionally delays can occur, but if a delivery misses the estimate significantly without good reason, they may be entitled to cancel. 3DOS might penalize consistently late Manufacturers by lowering their priority in order assignment.

6.14. Quality Disputes: If the Customer claims that the delivered product is defective or not as described, 3DOS will likely ask for photographic evidence and an explanation. We will then consult both the Designer and Manufacturer for input: was it a design flaw or a production flaw? Based on that, we determine remedy: possibly the Manufacturer reprints at their cost if it was clearly a production mistake (wrong material, poor adhesion, etc.), or the Designer might tweak the design and we send a reprint, or if neither can be identified or it’s minor, maybe a partial refund or credit is offered. The goal is fairness: the Customer should get what they paid for, the Designer’s IP should be respected, and the Manufacturer shouldn’t be unduly blamed for problems out of their control. If consensus can’t be reached, 3DOS will make a final decision as a neutral operator, which all parties agree to abide by (this is part of the internal dispute resolution). If needed, see Section 11 on formal dispute processes.

6.15. Safe Manufacturing Practices: Manufacturers must adhere to safe practices. Any hazardous materials (resins, powders, etc.) must be handled appropriately, and items must be cleaned of support materials or residues that could be dangerous. For example, resin prints should be fully cured; if a product is meant for food contact, a Manufacturer should not claim it if they can’t ensure food-safe process, etc. If the Platform allows products in categories like healthcare or aerospace where certification is needed, only qualified Manufacturers should fulfill those. Manufacturers should reject orders that they do not have the capability or qualification to produce correctly – it’s better to let another provider handle it than to deliver a subpar or unsafe item.

7. Intellectual Property Rights and Licensing

7.1. Ownership of Designs and Content: Designers retain ownership of all intellectual property rights in the Content (3D models, designs, etc.) they create and upload to the 3DOS Platform. Nothing in these Terms transfers ownership of a Designer’s copyrights, patent rights, or other IP to 3DOS or to any other user, except as the Designer may expressly permit. For clarity, if you are a Designer, you keep the copyright and any applicable patent/trademark of your original designs. Likewise, 3DOS owns or holds rights to all elements of the Platform that we or our partners have created (website design, software code, brand names, logos, etc.). Users do not acquire any ownership interest in 3DOS’s IP by using the Platform.

7.2. License Grant to 3DOS: By uploading or posting Content on the Platform, you (as a Designer or user providing content) hereby grant 3DOS a worldwide, royalty-free, non-exclusive, sublicensable license to use, copy, host, store, transmit, display, modify, distribute, and create derivative works of your Content as necessary to provide the 3DOS Services‍. This means, for example, we have the right to: display your design on our website to potential buyers; transmit it to Manufacturers for printing; make backups; and if you choose to allow public display, show 3D previews or thumbnail images of your model. We will not use your designs for purposes outside of operating and promoting the marketplace without your permission. Specifically, the license you give us is limited to:

• Facilitating orders: We may use the design file to produce prints when customers order them (including slicing or other modifications needed for printing).
• Displaying Content: We may show your design’s images/renders on 3DOS (and in marketing materials to promote your work or the marketplace in general). If you have marked a design as private or only for certain users, we respect that in our use.
• Integrations: If our platform integrates with third-party services (like an AR viewer, or a manufacturing partner), we may transfer your content to those services strictly for fulfilling your intent (e.g., showing an AR preview to a customer, or sending the file to a certified manufacturer).
• Improvement and Testing: Internally, we might use content in an anonymized way to improve our algorithm (for example, analyzing model geometry to improve printability checks), to test our software features, or for educational purposes related to service operations. We won’t publish private designs in doing so.

This license to 3DOS lasts as long as your content is available on the Platform, and ends when you remove your content from the Platform, except to the extent we need to keep it for ongoing orders or legal obligations. For example, if you delete a design, we will cease displaying it and using it for new orders, but if pending orders exist we may use it to complete those; and we may retain copies on backup servers or logs for a time, but not actively use them (see also Privacy Policy on data retention). Additionally, any marketing materials already produced (like if your design was in a screenshot in a blog post) can continue to be used as it’s impractical to retract them.

7.3. License Grant to Other Users (Customers and Manufacturers): When a Designer lists a design on the Platform for sale (or for free download, if that’s an option), the Designer grants to Customers who purchase a product featuring that design a license to use the design as embodied in the physical product. This is akin to an end-user license: the Customer gets the right to use and enjoy the purchased item, but not the underlying design file (unless provided) for reproduction. If the Designer opts to provide digital files to the Customer as part of a sale (some marketplaces allow selling the .STL itself, but 3DOS’s primary model is selling prints, not files), then the Designer should specify the license terms (like “personal use only, no redistribution” or maybe choose a Creative Commons license, etc.). In absence of a specified license, the default assumption is personal, non-commercial use only for any design files delivered, and no right to share or sell further.

Manufacturers are granted a limited license from the Designer and/or Customer to use the design file only for the purpose of fulfilling the specific order and any necessary preparatory steps (like test printing or minor adjustments approved by the Designer). The Manufacturer does not gain any ownership or broader rights to the design and must not use the file for any other purpose (like printing extra copies for themselves or others). After fulfilling the order, the Manufacturer should delete the design file, except retention may be allowed for warranty/reprint purposes if the Designer allows (for example, if a Customer comes back for an identical part, the same Manufacturer might reuse the file, but ideally they’d get it via the Platform again to ensure tracking).

Affiliates and marketers might use images of designs in promoting 3DOS, which is allowed as part of the Platform’s general license, but they should not remove watermarks or copyright notices, and such use is only via official affiliate tools.

7.4. Content Restrictions and IP Warranty: Designers (and any user who uploads content) represent and warrant that their uploaded Content does not infringe the intellectual property or proprietary rights of any third party. This is extremely important in a marketplace: you must only upload designs you created yourself or that you have rights to. Uploading, for example, a 3D model of a popular movie character that you scanned or recreated is likely copyright infringement unless you have a license from the rights holder. Uploading a model of a patented product (like someone’s proprietary gadget) could infringe patent rights if it’s not licensed or if it’s not for experimental use. By uploading content, you guarantee that either (a) it’s your original work, or (b) it’s in the public domain or under a license that allows your use, and (c) it does not violate any confidentiality or other obligations. You also promise that the Content is not subject to export control restrictions that would bar it from being shared on this platform (e.g., certain military tech or encryption-related designs might require special handling – do not upload those without clearance).

Designers should note: If your design incorporates any third-party intellectual property (say, a model of an object that is trademarked), you must have permission. If not, both you and the platform could face takedown requests or legal action. By using 3DOS, you agree to indemnify the Company for any losses or legal fees arising from IP infringements in your content (see Indemnification).

7.5. DMCA and Takedown Policy: 3DOS respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA) in the U.S. and similar laws globally. If you believe that any content on the 3DOS Platform infringes your copyright, you (or your agent) may send us a takedown notice requesting removal of the content. The notice must be a written communication that includes the following (as required by 17 U.S.C. § 512(c)(3)):

• Identification of the copyrighted work you claim is infringed (for example, “the design of X product, covered by U.S. Copyright Reg. No. ######” or a description if not registered).
• Identification of the content on our platform that is infringing (the URL to the design page or listing, and description of what part of it infringes).
• A statement that you have a good-faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are the owner of the exclusive right allegedly infringed or authorized to act on the owner’s behalf.
• Your contact information (name, mailing address, phone number, email).
• Your physical or electronic signature.

You can send this notice to our designated Copyright Agent at:

DMCA Agent – 3DOS, Inc.
1355 Market Street, 3rd Floor, San Francisco, CA 94103, USA
Email: legal@3dos.io (Subject: DMCA Notice)

Upon receipt of a valid DMCA notice, we will expeditiously remove or disable access to the allegedly infringing content and notify the user (Designer) who posted it of the takedown. That user then has the right to send us a counter-notification if they believe the takedown is mistaken or that they have the right to post the material. A valid counter-notification under the DMCA should include similar detail: identification of the removed content, a statement under penalty of perjury of the user’s good faith belief the content was removed due to mistake or misidentification, consent to jurisdiction of the Federal Court in their address (or where the service is located, e.g., N. District of California if foreign), and their physical/electronic signature.

If we receive a valid counter-notification, we may restore the content in 10+ business days unless the original complainant informs us they have filed a court action to restrain the user.

3DOS will terminate accounts of repeat infringers in appropriate circumstances (i.e., if a user keeps uploading infringing material and gets multiple valid takedowns). We aim to comply fully with Section 512 of the DMCA to maintain our safe harbor protection‍, meaning we act as a neutral platform and promptly remove infringing content when properly notified.

7.6. Patents and Trademarks: While the DMCA covers copyright, we also respect patent and trademark rights. If you believe content on 3DOS violates your patent (e.g., someone is selling a patented invention’s CAD file without license) or trademark (e.g., using your brand name or logo in a way that confuses consumers), please contact us with similar detail of the infringement (patent number or trademark registration, what content is infringing, etc.). We will investigate and may remove content that clearly infringes others’ patent/trademark rights or violates our policies (such as counterfeit goods or replicas). Note: The liability safe harbors for patents are not as clearly defined as copyright (in fact, DMCA safe harbor doesn’t cover patent), but as a platform, we strive to avoid facilitating patent infringement knowingly. We may require, for complex cases, that the parties resolve disputes outside our platform if it’s not a blatant infringement.

7.7. Creator IP Protections: 3DOS understands that the creativity of Designers is the lifeblood of our marketplace. We provide features to help protect your IP, such as: streaming or slicing models server-side so the Manufacturer doesn’t get a full, editable file (where feasible), watermarks or fingerprinting of files, NDAs or agreements with Manufacturers to not reuse designs, and potentially tokenization/NFTs to track provenance of designs. By leveraging the Sui blockchain, we may implement a system where each design upload can be represented as a non-fungible token (NFT) or recorded on-chain to timestamp ownership and enable automatic royalty payments whenever the design is used (with smart contracts)‍. Designers agree that 3DOS can use such technological measures to enforce their rights – for example, a smart contract might ensure a designer automatically gets X% of any sale using their design, and that record is immutable on the blockchain. These measures are in addition to legal terms, and are aimed at boosting creator confidence.

7.8. Use of 3DOS IP: Users may not use the 3DOS name, logos, trademarks, or other intellectual property of 3DOS without our prior written consent. This includes creating any derivative branding or implying an official partnership without permission. Affiliates and others we authorize will receive guidelines on using our brand in permitted ways. If you want to mention 3DOS (like in an article or blog), that’s fine (nominative use), but don’t do anything that confuses others into thinking you represent us. Our software, documentation, and all content we provide (except user-generated content) are protected by copyright and other laws. You agree not to copy, distribute, reverse engineer, or create derivative works of our platform except as allowed by law or expressly permitted.

7.9. Open Source and Third-Party Components: If any part of the 3DOS software or website incorporates open-source software or libraries, those are covered by their own licenses. We will credit and disclose those as required (e.g., in an open source acknowledgments page). Nothing in these Terms limits your rights under those third-party licenses. Conversely, our proprietary parts are licensed to you (the user) for use of the service, not sold. You have no ownership of the code or tools, just permission to use them as a user of our service.

7.10. Content Removal: If you want to remove your content (design) from the Platform, you can delete it via your account interface or request our support to do so. Removing a design will unlist it from future sales, but any ongoing transactions with that design will still be completed (we maintain a copy until orders are fulfilled). Our license to display or use the content for new activity ends upon removal, with the exception of archival backups and any residual instances (like cached images) which will expire. Note that if your design was purchased by customers before removal, those customers still have whatever license to that content was granted at time of purchase (removing it doesn’t retroactively void a legitimate license already given to a customer). However, after removal, 3DOS will not allow new downloads or prints of that design (unless you re-list it).

7.11. Suggestions and Improvements: Any ideas or suggestions you provide regarding improvements to 3DOS’s services (feedback on features, etc.) are considered non-confidential and non-proprietary to you. We have the right to use and implement any suggestions without owing you any compensation, and you grant us all necessary rights to do so. (This doesn’t apply to your own product ideas or content, just feedback about our platform.)

7.12. Intellectual Property of Others: You must respect all IP of other users and parties. Do not share or misuse any confidential information you might gain through the platform. For example, if as a Manufacturer you see a confidential design for a prototype invention, you likely have an obligation to keep it secret and only use it for that intended print. We may have you sign additional NDA or confidentiality agreements in such cases. But even if not explicitly stated, treat others’ content with care as you’d want yours treated.

In summary, Designers keep their IP, they just give us and Manufacturers limited rights to get things made. Customers get what they pay for but not rights to reproduce unless explicitly provided. 3DOS respects IP law and provides mechanisms (legal and technical) to handle infringement issues like DMCA notices and to deter misuse of content.

8. Rewards, Loyalty Points, and Tokens

3DOS may offer various reward programs to incentivize participation and loyalty on the Platform. These may include cash bonuses, platform credits, points, cryptocurrency tokens, or other rewards for certain user actions or milestones. By participating in any reward or loyalty program, you agree to the program-specific terms (if any are provided), as well as the general terms below.

8.1. Points System: The Platform might implement a points system where Users accumulate “Reward Points” for completing certain activities. For example, Designers might earn points for reaching sales targets, Manufacturers might earn points for consistent on-time delivery or high quality ratings, Affiliates for referrals, and Customers for making purchases (like a cashback in points). These points can potentially be redeemed for perks such as discounts on future purchases, free services, branded merchandise, higher visibility listings, or conversion into other rewards (possibly tokens). Points are not cash and are not transferable outside the Platform. They have no monetary value unless and until we offer specific redemption options (and even then, as determined by us). Points cannot be sold or exchanged among users.

We will maintain records of points earned and redeemed in your account dashboard. While we strive for accuracy, you should report any perceived discrepancies within a reasonable time. 3DOS reserves the right to correct point balances in cases of error, fraud, or reversal of underlying transactions (e.g., if a purchase is refunded, any points given for it might be deducted).

Points may expire after a certain period of inactivity or on a schedule (for example, if not used within 12 months of earning). We will notify you of any expiration policy in the program details.

8.2. Token Rewards: 3DOS has a native token (the $3DOS Token on the Sui blockchain) which is integral to our decentralized ecosystem. We may distribute these tokens to Users as part of a “earn-as-you-contribute” model. For instance:

• Manufacturers might earn $3DOS tokens for each successful print job as part of a “Proof of Print” reward system.
• Designers might earn tokens when their design is printed (on top of any fiat royalties) as a way to give them long-term stake.
• Affiliates or early adopters might get token grants or airdrops.
• Nodes or users who provide infrastructure (if applicable in future) might earn tokens for supporting network operations.

These tokens can potentially be used within the Platform for various utilities: paying fees, staking to gain higher visibility or voting rights in platform governance (if we implement decentralized governance), accessing premium features, etc.. The $3DOS token’s value may fluctuate based on market supply and demand, and it may be listed on cryptocurrency exchanges not controlled by 3DOS.

Important Note: $3DOS tokens are not guaranteed to have any particular value and are not to be considered a traditional security or investment. They are a mechanism to reward and align the community’s interests. Acquiring tokens through participation is meant to reward your contribution; it is not an investment contract with 3DOS. We make no promises of token value appreciation. Regulatory considerations are taken seriously: if required, we may geo-block or restrict token features in certain jurisdictions to remain compliant with laws (for example, U.S. users might have limited access if tokens are deemed regulated in certain ways).

If you receive tokens, you are responsible for any tax implications of receiving or selling them. 3DOS might issue tax forms if the value is income in your jurisdiction (the reporting of crypto is evolving legally, but we intend to comply with any applicable requirements).

8.3. Conditions of Rewards: All reward programs are offered at the discretion of 3DOS and may be changed or terminated at any time. We will endeavor to announce significant changes, but by their nature, rewards are bonuses we provide voluntarily. They do not form wages or mandatory compensation. We might cap the total amount of rewards given in a period (for example, “first 1000 prints this month earn tokens, after that the budget is exhausted”), and we might adjust earning rates over time (for example, as token supply schedules change).

If we suspect abuse of a reward system – such as gaming the system, fraudulent orders to earn points, collusion between accounts to farm tokens, use of bots to simulate activity – we reserve the right to disqualify users from the program, void points/tokens earned illegitimately, and take action per these Terms (suspension, etc.). Honest participation is expected.

8.4. Redeeming Rewards: Points might be redeemable within the app for specific items or privileges. For example, 1000 points might equal a $10 discount coupon. We will list what redemptions are available at any given time. Once points are redeemed, the corresponding amount will be deducted from your balance and the reward delivered (coupon code, product shipped, etc.). Redemptions are typically final and cannot be reversed (you can’t “return” a coupon for points).

For token rewards, if you wish to “redeem” or use them, you might withdraw the tokens to your own crypto wallet (which is effectively redemption). Alternatively, we might allow converting tokens to platform credits at some rate. We might also, subject to compliance, allow tokens to be used to pay for orders or services (integrating a crypto payment gateway for paying with tokens). If you use tokens for an order, they may be burned or recycled according to tokenomics we define.

8.5. No Guarantee of Ongoing Availability: There is no guarantee that any specific reward or loyalty program will continue forever. Points and tokens do not represent a debt or liability of 3DOS except to the extent you redeem them in accordance with available options. We might sunset a points program, in which case we’ll give advance notice so you have a chance to use them. Similarly, if for some reason the token system is discontinued or migrated (e.g., swapping to a different blockchain or token contract), we will provide a way to swap or convert any tokens you hold or will fairly compensate active users in some equivalent form. These scenarios are unlikely but must be stated.

8.6. Interaction with Privacy: Some reward mechanisms, like referrals, inherently involve tracking user sign-ups and activity. We handle data according to our Privacy Policy. For example, if you refer someone, you might know that someone signed up with your code, but you won’t get full access to their personal details beyond perhaps their username (to credit you). We ensure compliance such that giving out rewards doesn’t violate privacy rights (see Privacy Policy Section on how rewards intersect with data).

8.7. Blockchain Records: If rewards are executed via blockchain (like sending tokens or recording points), those actions are recorded on a public ledger. For instance, when you earn $3DOS tokens, a transaction might be published on the Sui blockchain to your address. This info is public (though pseudonymous via your wallet address)‍. We caution users that their blockchain addresses, if associated with their account (like if you withdraw tokens to your known address), could indirectly reveal participation data. By using token features, you accept that blockchain transactions are public and immutable, as detailed more in our Privacy Policy.

In summary, 3DOS’s rewards are meant to share the value of the ecosystem with those who help build it (print, design, promote). We want a virtuous cycle where success of the platform benefits the participants. However, these are extra and are governed by program terms which can change; they are not to be misinterpreted as guaranteed payouts beyond the normal transaction terms.

9. Disclaimers of Warranty

Use of Services at Own Risk: The 3DOS Platform and all Services are provided on an “AS IS” and “AS AVAILABLE” basis. To the maximum extent permitted by applicable law, 3DOS disclaims all warranties, whether express, implied, or statutory, including but not limited to any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade‍. We do not guarantee that the Services will meet your requirements or expectations, or that they will be uninterrupted, error-free, secure, or timely.

Technology and Data: You acknowledge that using a digital platform like 3DOS involves inherent technical risks. We do not warrant that the platform will be free of viruses, malware, or other harmful components (though we strive to secure our systems). Any material or data obtained through the Services is accessed at your own discretion and risk; you will be solely responsible for any damage to your computer system or loss of data that results from any download or use of such material. While we implement reasonable security and backup measures, we make no guarantee that your data (including content files, order history, etc.) will always be available or retrievable in the event of some failure. For example, if you do not back up your own design files and they are removed or lost from our Platform, 3DOS is not responsible for that loss.

Quality of Products: Any products manufactured via the Platform are produced by independent Manufacturers, not directly by 3DOS. 3DOS makes no warranty regarding the quality, safety, or fitness of any manufactured product obtained through the Services. We do not guarantee that any product will be suitable for a particular purpose, free of defects, or compliant with any legal or certification standards unless expressly stated by the Manufacturer or Designer. All product descriptions and capabilities are provided by the Designer/Manufacturer and not warranted by 3DOS. For example, if a Designer claims an item is food-safe or a part is aerospace-grade, 3DOS does not independently verify that; the Customer must rely on the representations of the provider, and any remedy for false claims lies with that provider (though we will try to facilitate resolutions).

Third-Party Services and Links: The Platform might integrate or link to third-party services (such as payment processors, shipping carriers, login providers, or external content). 3DOS makes no warranties or representations about, and assumes no liability for, any third-party service, website, or content, even if accessed via our Platform‍. If you use a third-party service (for instance, logging in via Google’s OAuth, or using a plugin to render 3D models), you do so subject to their terms, and we aren’t responsible for any issues arising from that integration.

No Guarantee of Results or Earnings: 3DOS does not promise any user any particular outcome from using the Services. Designers and Manufacturers are not guaranteed to receive any minimum number of orders or revenue. Affiliates are not guaranteed commissions beyond what the program yields. Customers are not guaranteed that any particular product will be available or that any project goal (like prototyping success) will be met by using our service. Everyone’s success on the platform can vary widely.

Immutable Blockchain Data: For features involving blockchain (like token transactions or NFT-based design tracking), you acknowledge that blockchain networks are outside of 3DOS’s control. Transactions on Sui or other blockchains are irrevocable once confirmed. 3DOS disclaims responsibility for any losses due to errors in blockchain transactions, such as sending tokens to a wrong address (if initiated by user), network outages, or vulnerabilities in the underlying blockchain‍. Also, blockchain technology is new and rapidly evolving; by participating, you accept those technological risks.

Beta Services: If you are using any beta or experimental features we provide (which we’ll typically label as “beta” or “preview”), those are provided “as is” without any warranty whatsoever. They may be even less reliable or secure than our main services. We welcome feedback but provide no guarantee that beta features will be released or maintained.

Consumer Law Exceptions: Some jurisdictions do not allow certain disclaimers. If you are a consumer in such a jurisdiction, you may have statutory rights that cannot be disclaimed. None of these Terms affect those non-excludable rights. For example, in the EU, you might have a guarantee that digital services must be as described; these Terms do not override such rights if applicable. However, to the extent we can limit or disclaim, we do so as above.

In essence, 3DOS does its best to run a good platform but we can’t promise perfection or accept liability for things outside our control. Users should be aware of the inherent risks in using an online marketplace and technology service.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, 3DOS (INCLUDING OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SUPPLIERS) SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, PUNITIVE, OR EXEMPLARY DAMAGES that arise out of or relate to the use of (or inability to use) the 3DOS Services, even if we have been advised of the possibility of such damages. This includes, but is not limited to, damages for loss of profits, loss of revenue, loss of data, loss of goodwill, business interruption, or the cost of substitute services or products. We are also not liable for any personal injury or property damage arising from products obtained through our platform (except as required by product liability law that cannot be disclaimed).

Cap on Liability: To the fullest extent permitted by law, the total aggregate liability of 3DOS to you for all claims arising out of or relating to these Terms or the use of the Services is limited to the greater of: (a) the total fees (if any) you paid to 3DOS in the 12 months immediately preceding the event giving rise to the liability, or (b) USD $1,000 (one thousand U.S. dollars). This means if, for example, you suffered some loss and you had paid us $200 in platform fees over the last year, our maximum liability would be $1,000 (since that is greater than $200). If you paid us nothing, our liability is capped at $1,000.

Some jurisdictions do not allow limitations of liability for certain damages; in those jurisdictions, we will be liable only to the smallest extent legally possible. For instance, in the EU, we do not limit liability for death or personal injury caused by our negligence or for intentional misconduct. These Terms do not exclude such liability where it’s unlawful to do so.

Scope: These limitations apply to any liability arising under any theory of law, whether in contract, tort (including negligence), strict liability, or otherwise‍. They apply even if any limited remedy fails of its essential purpose.

Multiple Claims: Multiple claims or causes of action will not expand the cap; the cap is a cumulative limit. For example, if two separate incidents occurred, and each would notionally incur $800 of liability under some measure, our aggregate liability would still be capped at $1,000, not $1,600.

No Liability for User Actions: You acknowledge that 3DOS is not liable for the conduct, whether online or offline, of any User of the Services. We are not responsible for what Designers create, what Manufacturers produce, or what Customers do with products. For example, if a Customer misuses a product and causes damage, that is between the Customer and whoever might be responsible, not 3DOS. If a Designer provides a faulty design and it causes injury, 3DOS is not liable for that injury (the Designer might be). 3DOS does not supervise the manufacturing process nor inspect every design, so we cannot assume liability for any flaws.

No Liability for Certain Content: We shall not be responsible for any content that users provide, nor for defamation, offensive or illegal conduct of any third party. If you encounter something offensive, please report it, but understand we aren’t liable for it just being there.

Release: To the extent permitted by law, you release 3DOS from any and all liability or claims arising from any cause beyond our direct control. This includes disputes between users (e.g., between a Designer and Manufacturer regarding quality, or between a Customer and Designer about IP). You also waive any laws that limit such releases (for example, California Civil Code §1542 which states that a general release does not extend to claims unknown at the time, etc.) if you are subject to such laws‍. If you are a California resident, you specifically waive California Civil Code Section 1542 as quoted above.

Reliance at Your Risk: Any advice, tips, or information you obtain from 3DOS or through the Services, whether written or oral (e.g., blog posts about how to design for print, or a customer support rep’s suggestion), do not create any warranty not expressly stated. You rely on such information at your own risk.

Edge Cases: 3DOS is not liable for failures or delays resulting from circumstances beyond our reasonable control (force majeure), such as natural disasters, war, acts of terrorism, cyberattacks by third parties, labor disputes, utility failures, governmental actions, or pandemics. If such events occur, we will try to maintain service, but some outages or issues may be inevitable.

In accepting these Terms, you understand that 3DOS’s liability is strictly limited and proportionate to the fees we collect, reflecting that we are a platform provider and not fully in control of all aspects of the transactions. If you are unwilling to accept these liability limits, you should not use the Services.

11. Indemnification

You agree to indemnify, defend, and hold harmless 3DOS, its parent company, affiliates, and their respective officers, directors, employees, agents, partners, and licensors (“Indemnified Parties”) from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees and costs) that arise out of or relate to any third-party claims resulting from:

• Your use of the 3DOS Services, including any content you submit or actions you take. For example, if you (as a Designer) upload a design that infringes someone’s copyright and they sue 3DOS, you must indemnify us for that claim‍. Or if you (as a Manufacturer) produce a defective item that injures someone and they bring a product liability claim against 3DOS, you indemnify us.
• Your breach of these Terms or any policy incorporated by reference, such as the Privacy Policy or any program-specific terms.
• Your violation of any law or regulation (e.g., you used the platform to do something illegal, causing legal actions).
• Any content or data you provide (e.g., your uploaded model, your posted comments) or your use of any content obtained through the Services. If, for instance, you misuse another’s design beyond the license you have and that causes a claim, you indemnify us.
• Disputes with other users: If you have a dispute with one or more other users (Designer, Manufacturer, etc.) and they take action against 3DOS arising from that, you will indemnify us. For example, if a Customer claims a product injured them and sues the Manufacturer and 3DOS, the Manufacturer would indemnify 3DOS for any liability. If a Designer claims a Manufacturer misused their IP and sues 3DOS as well, the Manufacturer would indemnify us (since it was their breach), or vice versa if a Designer’s content caused an issue.

This indemnification obligation includes paying for the Indemnified Parties’ defense in such claims (by counsel of our choice) and any settlements or judgments. We will use reasonable efforts to notify you of any such claim, but failure to notify promptly does not relieve you of your obligations unless it prejudices your ability to defend.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you‍. In that case, you agree to cooperate with our defense of that claim and not to settle any such matter without our written consent (because an unapproved settlement might impose obligations on us or admit fault on our part, etc.). You can, of course, participate in the defense at your own expense if you wish (with counsel of your choice), but we maintain control if we take it up.

Indemnity Example: To illustrate, suppose a third-party patent holder claims a design on 3DOS infringes their patent and they sue 3DOS. The Designer of that design would be obligated to indemnify 3DOS for all costs in that lawsuit (damages, legal fees, etc.), because they warranted they had rights to upload it. Or, if an Affiliate engages in misleading advertising about 3DOS and a consumer or regulator comes after us for it, that Affiliate must indemnify us.

Exception: The only exception to these indemnity obligations is if the claim arises solely from 3DOS’s own breach of these Terms or willful misconduct. But since the platform largely relies on user content and actions, most typical claims trace back to user behavior.

Your indemnification obligations survive any termination of your account or these Terms. The reason is claims might arise after the fact (like someone might sue a year after you used the service), so even if you’re no longer a user, you’d still defend us for those past actions.

12. Termination and Suspension

12.1. By User (You): You may stop using the 3DOS Services at any time. You may also request deletion of your account by contacting us or using any self-service account deletion feature if available. Termination of your account will be effective once processed by 3DOS. Keep in mind, if you have pending transactions (open orders, undelivered products, outstanding payouts), we encourage you to complete those or inform relevant parties before leaving. If you simply stop using the account, your obligations for any in-progress activities continue. For example, if you are a Manufacturer who accepted an order, you must fulfill or formally cancel with notice; just leaving could harm others.

12.2. By 3DOS: We reserve the right to suspend or terminate your access to the Services (in whole or part) or cancel your account, at any time, with or without cause, and with or without notice. Circumstances where we might do so include:

• Violations: You violated these Terms, the Privacy Policy, or any other policy (like content rules). This is the most common cause.
• Risk of harm or liability: Your actions (or content) pose legal risk to us or our users, or risk of harm (e.g., posting dangerous content, fraudulent activity, harassment).
• Inactivity: A prolonged period of inactivity (we may consider accounts dormant after, say, 2 years of no login, as mentioned).
• Request by Law: We are required to by law enforcement or court order.
• Discontinuation: If we cease offering some or all of the Services, we might terminate accounts as part of shutdown (not anticipated, but reserved as a right).

Suspension might be used instead of full termination in cases where an issue could be fixed or investigated. For example, if there’s a dispute about IP infringement, we might suspend an account until that’s resolved, rather than terminate immediately. Suspension means you cannot use your account (login or certain features) until we unsuspend or decide next steps.

12.3. Effect of Termination: When your account is terminated (by you or us), you lose access to the Services that required login. Your profile may be deactivated or deleted. Any Content you have stored on the Platform might be deleted or made inaccessible, except we may retain copies as needed for record-keeping or to complete any ongoing obligations. You should therefore ensure you have backups of any Content you need before terminating. 3DOS is not liable to you for any compensation, reimbursement, or damages in connection with any termination of Services or loss of Content (except as required by applicable law).

However, termination does not relieve you of obligations that by their nature or by explicit clause survive, including: indemnification (Section 11), any pending payment obligations, confidentiality clauses if any, our rights to use feedback, dispute resolution agreements, and limitations of liability. Likewise, any outstanding disputes or claims may still be resolved under these Terms even after termination.

For Customers, if termination happens while you have an open order, we may cancel the order and refund you if appropriate, or in some cases still deliver it and then close the account. For Designers/Manufacturers, if you terminate and there are pending orders, we may cancel those and refund customers, which could result in loss of expected earnings and potentially negative reviews (so ideally don’t leave mid-order).

12.4. No Account Transfer: Upon termination, your account login cannot be reactivated by you (unless specifically allowed in rare appeal cases). You cannot transfer your account or re-register under a new name to circumvent an account ban. Doing so may lead to immediate new termination. If you think we terminated unfairly, you can contact us to appeal, but we have broad discretion on enforcement.

12.5. Survival: Any provision of these Terms which, to fulfill its purpose, needs to survive termination (such as indemnities, limitations of liability, dispute resolution, governing law, etc.) shall survive termination.

12.6. Discontinuance of Services: Separately from user-specific termination, 3DOS reserves the right to discontinue or modify the Service (in whole or part) at any time, potentially affecting all users. For example, if we decide to shut down the marketplace or remove a certain feature, we will attempt to give reasonable notice to users so they can prepare (e.g., allow you to download your content). If discontinuation occurs, our termination of accounts in that context is not due to user fault but a business decision. In such case, we’d likely assist users in migrating data or completing transactions. But after the date of shutdown, all licenses and access provided to you by us would end.

12.7. Account Disputes: If there’s an internal dispute regarding ownership of a 3DOS account (say, between a business and an employee who created the account), we may suspend the account until the dispute is resolved externally, or require certain documentation to prove rightful ownership. 3DOS is not in a position to adjudicate account ownership issues beyond the info in our records; we’ll follow what our records show unless legally required otherwise.

12.8. Post-Termination Contact: After termination, we may still contact you if necessary to fulfill obligations (like sending you a final payout that was due, or asking about an unresolved issue). Our Privacy Policy continues to govern how we handle your personal data even after account deletion (basically, we delete what we don’t need to keep, but may retain certain info for legal compliance).

Terminating your account or us doing so does not typically entitle you to any restoration or to any compensation for the value of your account’s content, reputation, or any unused benefits (like unused points may be lost). It’s a risk when violating terms or deciding to leave.

13. Governing Law and Dispute Resolution

13.1. Governing Law: These Terms and any disputes arising out of or relating to these Terms or the use of the Services will be governed by and construed in accordance with the laws of the State of California, USA, without regard to its conflict of law principles. However, if you are using the Services as a consumer in a jurisdiction that gives you mandatory protections under local consumer law, nothing in these Terms affects your rights under those laws. For instance, if you reside in a country in the European Union, you may have certain rights under EU or local law; these Terms are intended to comply with such law where applicable and not override it.

The United Nations Convention on Contracts for the International Sale of Goods does not apply to these Terms.

13.2. Initial Dispute Resolution: Most disputes can be resolved without resorting to formal legal action. In the event of any controversy or claim arising out of or relating to these Terms or the Services, you and 3DOS agree to try in good faith to negotiate a resolution for at least 30 days before initiating any formal proceeding. Start by contacting our support or legal team (legal@3dos.io) with a clear description of your concern. We will similarly contact you at your email on file regarding any dispute we have. If we are unable to reach an amicable solution within 30 days, then the following arbitration terms apply, except for certain types of disputes as noted.

13.3. Agreement to Arbitrate: You and 3DOS agree that all disputes, claims, or controversies arising out of or relating to these Terms or the use of the Services that are not resolved by mutual agreement shall be resolved by binding arbitration on an individual basis. This includes any claims against our employees, officers, affiliates, or agents, which also must be arbitrated.

13.4. Waiver of Class Actions: You and 3DOS each waive the right to participate in any class action or representative proceeding regarding any dispute (and the arbitrator shall have no authority to conduct class arbitration or any kind of representative action)‍. All claims must be brought in the parties’ individual capacities only, and not as a plaintiff or class member in any purported class, collective, or representative proceeding. This means, to the extent allowable by law, no class actions or class arbitrations can be pursued by you or us.

13.5. Arbitration Procedure: The arbitration will be administered by a neutral arbitration provider. Unless otherwise agreed by the parties, we propose that arbitration be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules (if you are an individual using for personal use) or Commercial Arbitration Rules (if you are using for business), as applicable. You can find their rules online (or we will provide a copy upon request). To initiate an arbitration, you or we will file a Demand for Arbitration with the AAA and follow their procedures.

The arbitration will be conducted by a single, neutral arbitrator. If AAA is not available or will not handle the case, another reputable arbitration provider may be selected by mutual agreement or by the court if we cannot agree.

13.6. Arbitration Location and Law: For users residing in the United States, the arbitration hearings (if any in-person) will take place in San Francisco County, California, unless you and 3DOS agree on a different location or telephonic/electronic appearances. If your claim is for $10,000 or less, we agree you may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by AAA rules. For users outside the U.S., the location will be in a mutually agreed neutral place, or via remote means.

The arbitrator shall apply California law (as stated above, excluding conflict rules) and applicable statutes of limitations, and shall honor claims of privilege recognized at law.

13.7. Arbitrator’s Authority: The arbitrator is authorized to award all remedies that a court can, except injunctive or declaratory relief must be on an individual basis and only as necessary to meet the claimant’s individual claim. The arbitrator can award monetary damages, and to the extent allowed by law, reasonable attorneys’ fees and costs to the prevailing party. However, the arbitrator may not award any form of declaratory or injunctive relief that extends beyond the particular case (i.e., no public injunction or class-wide relief)sui.io, except to the minimal extent required to enforce the individual rights in that case.

If a court decides that applicable law precludes enforcement of any of this Section’s limitations as to a particular claim for relief (such as a request for public injunctive relief), then that particular claim (and only that claim) must be severed from arbitration and may be litigated in court. The rest of the claims will still go to arbitration.

13.8. Exceptions to Arbitration: Notwithstanding the above, the following types of claims are not subject to the above arbitration agreement:

• Small Claims: Either party may bring an individual action in small claims court (if the claim qualifies for that court’s jurisdiction and as long as the matter remains an individual, not class, action).
• Injunctive Relief for IP: Either party may seek injunctive or equitable relief in a court of proper jurisdiction to protect its intellectual property rights or confidential information (for example, you or we could seek a court injunction to prevent misuse of copyrights, trademarks, trade secrets, patents, or the like, without waiting for an arbitration decision, since delay could cause irreparable harm).
• Opt-Out: You have the right to opt out of the arbitration and class action waiver provisions by sending us a written notice of your decision to opt out at legal@3dos.io or to our physical address, within 30 days of first accepting these Terms. The opt-out notice must clearly state that you do not agree to this arbitration agreement and must include your name and account info. If you opt out, neither you nor 3DOS can require the other to participate in arbitration for disputes; instead, any disputes would be resolved in court. Opting out of this arbitration provision will not affect any other part of these Terms, including the provisions regarding governing law or the dispute requirement to first negotiate.

13.9. Court Venue: If for any reason a claim proceeds in court rather than in arbitration (either because you opt out of arbitration, a dispute is found not arbitrable, or enforcement of the arbitration award is sought), then for any such court proceeding, you and 3DOS agree to submit to the personal jurisdiction of the state and federal courts located in San Francisco County, California. Venue for any litigation will lie exclusively in those courts. You and 3DOS waive any objections to that venue (including claims of inconvenient forum). However, if you are a consumer in the EU or certain other jurisdictions, you may have the right to bring actions in your country of residence under local law; these Terms do not override those rights if applicable.

13.10. Jury Trial Waiver: If for any reason the class action waiver is deemed unenforceable or arbitration is not used, you and 3DOS each waive any right to a jury trial in any court proceeding. A judge would decide the case.

13.11. Time Limitation: To the extent permitted by law, any claim or cause of action arising out of or related to use of the Services or these Terms must be filed within one (1) year after such claim or cause of action arose, or else it is barred forever. (This does not apply to intellectual property claims or statutory claims that by law cannot be shortened in this manner.)

We understand arbitration is a significant provision. By agreeing, both of us give up certain rights to litigation in court, but we gain a hopefully more efficient resolution. We have included an opt-out to give you choice. Our goal is not to discourage valid claims, but to handle them in a fair, streamlined way if disputes arise.

14. Miscellaneous Provisions

14.1. Entire Agreement: These Terms, along with the Privacy Policy and any other policies or terms explicitly incorporated by reference or provided in specific services (e.g., particular promotion rules, or additional terms for token usage), constitute the entire agreement between you and 3DOS regarding your use of the Services. They supersede all prior or contemporaneous communications, whether electronic, oral, or written, between you and 3DOS regarding the subject matter (the Services). Any additional or different terms you propose (for example in a purchase order or communication) are hereby rejected and will not apply unless we specifically agree in a signed writing.

14.2. Amendments: 3DOS may update or modify these Terms from time to time. If we make material changes, we will notify users by posting the revised Terms on our website and updating the “Effective Date” at the top, and/or by other means (e.g., email or in-app notification). Your continued use of the Services after the effective date of the updated Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Services and may close your account. Any orders or usage prior to the change will remain governed by the Terms in effect at that time. We suggest you review the Terms periodically. Minor changes that do not significantly affect your rights may not be specifically communicated beyond updating the Terms page.

14.3. No Waiver: If we fail to enforce any right or provision of these Terms, that does not mean we waive our right to enforce it in the future. Similarly, if you fail to enforce your rights under these Terms, it doesn’t mean you waive them. To be effective, any waiver of rights or provisions must be in writing and signed by the party against whom the waiver is asserted.

14.4. Severability: If any provision of these Terms is held by an arbitrator or court of competent jurisdiction to be invalid or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions of these Terms will remain in full force and effect‍. However, as noted in the arbitration section, if the class action waiver is found unenforceable in a case, the arbitration section (16 in Sui terms) may be deemed void in that instance, but the rest still apply.

14.5. Assignment: You may not assign or transfer these Terms or your rights or obligations under them, whether by operation of law or otherwise, without 3DOS’s prior written consent. Any attempt by you to assign without consent will be null and of no effect. 3DOS may freely assign or transfer these Terms or delegate its obligations without restriction, including in connection with a merger, acquisition, corporate reorganization, or sale of assets, or by operation of law. These Terms will bind and inure to the benefit of the parties, their successors, and permitted assigns.

14.6. No Agency: Neither party is an agent or partner of the other. Nothing in these Terms shall be construed to create any joint venture, partnership, employment, or franchise relationship between you and 3DOS. You have no authority to bind 3DOS or incur obligations on 3DOS’s behalf without written permission.

14.7. Third-Party Beneficiaries: Except as expressly provided in these Terms, there are no third-party beneficiaries. Only you and 3DOS (and permitted assigns) have rights under these Terms. (Note: If indemnified parties are beyond just 3DOS, they can benefit from indemnity clause.)

14.8. Notices: 3DOS may provide notices to you under these Terms by: (a) sending a message to the email address associated with your account, (b) posting to the Platform (such as an announcement on your account dashboard or in our blog/news section), or (c) through any other contact info you provide. You are responsible for keeping your account email current; if it’s not and you miss notice, you still are deemed to have received it. Notices sent by email are effective when we send them (the date on the email). Notices to 3DOS must be sent by email to legal@3dos.io or by registered postal mail with return receipt to our current business address (as listed on our website or in Section 11 for DMCA, which also lists an address). Postal notices are effective when received by us.

14.9. Headings and Interpretation: Section headings in these Terms are for convenience only and have no legal effect. Words like “including” mean “including without limitation.” The word “or” is inclusive (meaning “and/or”) unless the context dictates otherwise. If we say “may” do something, it means we have the right but not the obligation. The singular includes the plural and vice versa as required by context.

14.10. Language: These Terms are written in English. If we provide translations, it’s for courtesy; the English version prevails in case of differences. All communications shall be in English unless we specifically arrange otherwise.

14.11. Export Compliance: The Services (and any software components) may be subject to U.S. export control and sanctions laws, and by using them you confirm you are not located in, under control of, or a national or resident of any country or person that is embargoed or on sanction lists. You agree to comply with all applicable export and re-export restrictions and regulations, including that you will not download or otherwise export or re-export any software or tech to prohibited destinations (like certain countries) or prohibited persons (like those on the U.S. Treasury’s Specially Designated Nationals list)‍.

14.12. Safe Harbor (No Liability for User Conduct): We reiterate that under laws like the U.S. Communications Decency Act, 3DOS is not liable for the content provided by users. Similarly, under DMCA and related safe harbor provisions, we claim safe harbor for user-uploaded content as long as we follow take-down procedures. This is not so much a separate term as a statement of legal position.

14.13. Beta Services and Test Participation: If you participate in any beta tests or pilot programs, you may be subject to additional guidelines which will be provided. Typically, those might include NDAs or disclaimers that the feature might be unstable.

14.14. Contact Information: If you have any questions about these Terms, please contact us at legal@3dos.io or via mail at: 3DOS, Inc., 1355 Market Street, 3rd Floor, San Francisco, CA 94103, USA.

By using the 3DOS Marketplace, you acknowledge that you have read, understood, and agree to these Terms & Conditions. Thank you for being part of our community where everyone can be a manufacturer!

3DOS Marketplace Privacy Policy

Effective Date: November 1, 2025 (Draft for Review)

Introduction:
Your privacy is important to us. This Privacy Policy (“Policy”) explains what personal data 3DOS collects from users of the 3DOS Marketplace and related services, how we use and share that data, and your rights and choices regarding your information. This Policy applies to all users of our Services worldwide, including Designers, Manufacturers, Affiliates, and Customers, as well as visitors to our website.

By using the 3DOS Services, you agree to the collection and use of information in accordance with this Policy and our Terms & Conditions. If you do not agree, please do not use the Services.

3DOS, Inc. (“3DOS,” “we,” or “us”) is the data controller for personal information collected via the Services. Our headquarters is in San Francisco, California, USA. If you reside in a country with data protection laws (e.g., the European Union or UK), 3DOS, Inc. is the controller responsible for your personal data, and you can contact us with privacy questions at privacy@3dos.io.

Contact for Privacy Queries:
Email: privacy@3dos.io
Address: 3DOS, Inc., 1355 Market Street, 3rd Floor, San Francisco, CA 94103, USA.
(For EU residents, we may designate an EU representative per GDPR Article 27, which will be listed here if applicable.)

1. Information We Collect

We collect various types of information from and about you in connection with the 3DOS Services. This includes information you provide directly, information automatically collected through technology, information from third parties, and information inferred or derived from other data.

1.1. Information You Voluntarily Provide

You may choose to give us certain personal information. Examples include:

• Account Registration Data: When you create an account, we collect identifiers like your name, email address, username, password, and other sign-up details. If you register as a business, we may collect your company name, address, and tax or identification numbers as needed.
• Profile Information: You might add a profile photo, bio, portfolio, social media links, or other details to your profile. Designers and Manufacturers may provide skills, equipment details, or certifications. Affiliates may provide content for their affiliate profile. Any such information is provided by you voluntarily for display on the Platform.
• Transaction & Payment Info: When you make or accept payments through 3DOS, our payment processor will collect your payment card details, billing address, and other payment details. For payouts, we might collect your PayPal email, bank account info, cryptocurrency wallet address, or other withdrawal details. Note: Payment card information is typically processed directly by third-party processors (like Stripe or PayPal) and not stored on our servers, except for minimal necessary info (like last 4 digits of card, expiration) to identify your payment method.
• Shipping Information: If you purchase a product, we (and the Manufacturer fulfilling your order) will collect the shipping name and physical address where the item should be delivered. If you are a Manufacturer, we collect your warehouse or return address if needed for shipping labels.
• Communications with Us: If you contact customer support or communicate with us via email, chat, or phone, we will collect the contents of those communications and any attachments, as well as your contact details (like email or phone number).
• User Content: We collect any content you upload or post on the Platform: this includes 3D model files and their metadata (e.g., descriptions, tags), text or images in forum posts or comments, contest submissions, design descriptions, etc. Such content might contain personal data if you include it (e.g., if you include a photo of yourself or personal details in a design description). Please be mindful that information you post publicly can be seen and used by others (we are not responsible for what other users do with info you make public).
• Feedback/Surveys: If you complete surveys, participate in beta programs, or provide feedback, we collect whatever responses or comments you provide.
• Affiliate Program Info: If you join our affiliate or referral program, we might collect additional info like your website or social media where you’ll share links, and payment details for commissions.
• Identity Verification Data: In some cases, we may ask for proof of identity or age (such as a government ID) or other verification information, especially for high-value transactions or token-related compliance (KYC/AML). Providing this is usually voluntary but required to access certain features (like large withdrawals). Such data is handled securely and used only for verification and legal compliance.

You provide this information voluntarily. By doing so, you consent to our collecting and using it for the purposes described in this Policy. You can choose not to provide certain info, but then you might not be able to use some features (for example, we need an email to create an account; we need an address to deliver a product).

1.2. Information We Collect Automatically

When you use our website or apps, we automatically collect certain technical and usage information:

• Device and Connection Info: We collect details about the device you use to access the Services: IP address, device type (e.g., phone, laptop), operating system and version, browser type and language, screen resolution, and unique device identifiers. For mobile devices, we might collect device ID or advertising ID. This info helps us secure your account (like recognizing if a new device logs in), and optimize our site for common devices.
• Usage Data: We collect data about your activity on the Platform: pages or product listings viewed, links clicked, searches run, time spent on pages, interaction patterns, crash reports, and referral URLs (what site or ad brought you to us). We also log the dates/times of access. This usage data is often collected via cookies and similar technologies (see Section 1.4 on Cookies). It helps us understand how users navigate our site, which features are popular, and identify usability issues.
• Transaction Data: We automatically log information about the transactions you engage in: which items you purchased or sold, amounts and timestamps, order status, payment confirmations, token transfers, etc. While some of this overlaps with info you provide, the log is automatic and includes internal references like transaction IDs.
• Location Information: We may derive approximate location from your IP address (e.g., IP geolocation showing city or country). This helps with things like showing prices in the right currency, applying correct tax, and compliance (certain content might be region-restricted). We do not typically collect precise GPS location unless you use a mobile app that prompts you for it (and even then, only with permission).
• Analytics Data: We use third-party analytics tools (like Google Analytics) that deploy cookies or similar to gather information about site traffic and usage. This can include data like what site referred you, how often you visit, events triggered (such as clicking a button), etc. These tools provide aggregated trends and do not identify you by name, but they may use IP and device info to track your sessions.
• Email Engagement: If we send you marketing emails or newsletters, we may use techniques (like clear GIFs or tracking links) to see if you open the email or click on links. This helps us gauge interest and improve communication.

This automatically collected data may be combined with other information we have (like to show your account's last login location, or to infer that two logins from the same IP might be you).

1.3. Information from Third Parties

We may receive personal information about you from third-party sources in the following ways:

• Social or Third-Party Login: If you register or log in via a third-party platform (e.g., Google, Facebook, Twitter), that platform may share with us certain information as authorized by you through their OAuth system‍. This often includes your name, email, profile photo, and any other info you agreed they could share (like friends list if relevant, though we do not typically request that). We use this to create or log in to your account. The specific data shared depends on the provider and your privacy settings there.
• Service Providers: We may obtain information from service providers we use. For instance, fraud detection services might provide a risk score or signals about a particular transaction or account (based on factors like whether an email appears in known breach lists, or an IP’s reputation). Shipping providers might give updated address or delivery confirmation information. Payment processors might send us updated billing address or confirmations.
• Business Partners and Affiliates: If you engage with a partner or affiliate link, that partner might send us data (like a referral code or ID so we know who referred you, or information about your signup for their reward). If we run a joint promotion, the co-sponsor might share info of participants with us.
• Public Sources: We might collect information from public databases or social media if relevant. For example, if you're a Designer with a public portfolio, we might look at it to verify authenticity or to feature you (with permission). Or if a user is under investigation for fraud, we might look up public records or posts about them.
• Blockchain Data: For token or blockchain interactions, we may retrieve information from the Sui blockchain or other blockchains. For example, we can see public transactions involving your blockchain address – amounts, times, and other addresses (this is all public on the ledger)‍. If you link a crypto wallet, we might check its contents or history to facilitate features (like showing you your token balance or confirming you hold a certain NFT to access a feature). Note that blockchain addresses themselves are pseudonymous; by linking one to your account, you effectively make the association known to us (and potentially to others if your account is public about it).

We treat any info obtained from third parties according to this Privacy Policy plus any additional restrictions imposed by the source (for instance, Facebook’s policies on data use). If we combine third-party data with data we collected, the combined dataset is handled per this Policy.

1.4. Cookies and Tracking Technologies

3DOS uses cookies (small text files placed on your device) and similar technologies (like web beacons, pixels, local storage, SDKs) to provide and improve our Services and to collect data as described above‍.

Why we use cookies and similar tech:

• Authentication: To keep you logged in (so you don’t have to sign in every time) and to recognize you when you return.
• Preferences: To remember choices you made (language, currency, account settings) so we can personalize your experience without asking every time.
• Analytics: To understand how users arrive at and use our site, which pages are popular, what marketing is effective, and to identify bugs. (We might use both first-party cookies and those from analytics providers like Google.)
• Features: Some cookies support chat functions, content loading, or other interactions. For example, if we have a community forum, cookies might keep track of which posts you’ve viewed.
• Advertising: While at launch 3DOS may not have third-party ads, in future we might partner with advertising networks or social media to promote 3DOS. Such partners may use cookies or pixels to gather info about your visit to show you 3DOS ads on other sites (retargeting) or measure ad effectiveness. If we do so, we will provide appropriate opt-outs (and we will not share your identity with ad networks except through hashed or pseudonymous data).
• Security: Cookies help detect suspicious activity (like multiple failed logins or quick switching of accounts from one browser) which can help us prevent fraud and protect accounts.

We may use both session cookies (which expire when you close your browser) and persistent cookies (that last until you or your browser delete them, or they expire after a set time). Web browsers allow control of cookies – you can typically remove or reject cookies through settings. However, be aware that if you disable cookies, some features of our Service may not function properly (like staying logged in or adding items to a cart).

Do Not Track Signals: Currently, 3DOS does not respond to “Do Not Track” (DNT) signals from browsers because there is no consensus on what DNT means for services like ours. We will update our practices if a standard emerges.

Third-Party Tracking: As noted, we use third-party services (analytics, possibly social widgets) that may set cookies. We strive to use these in a privacy-compliant manner (e.g., IP anonymization in analytics where possible). See their privacy policies for details (e.g., Google Analytics’ policy). You can opt out of certain third-party cookies (like Google Analytics by installing a browser add-on, or industry opt-outs for ad networks via sites like aboutads.info).

2. How We Use Your Information

We use the collected information for various business purposes, consistent with the legal bases established by applicable data protection laws (such as your consent, necessity to perform a contract with you, compliance with a legal obligation, or our legitimate interests). Below we outline the main purposes for which we process personal data:

2.1. To Provide and Maintain the Services

We process data to operate the 3DOS marketplace and provide features to you. This includes:

• Creating and managing your account (using your email for login, etc.).
• Enabling you to list designs, place orders, accept print jobs, post content, and interact with other users through the platform’s interfaces.
• Processing transactions: using payment info to charge customers, disburse funds to sellers, and record those transactions‍.
• Arranging shipping: sharing necessary info with logistics partners and allowing tracking.
• Displaying your profile or listings to others as per your settings.
• Providing customer support: using info about your issue and account to help resolve it.

We also use data to maintain and improve Service performance and reliability:

• Monitoring usage, number of prints, success rates to ensure the system scales.
• Debugging and fixing errors (if a page crashes, we use the error report to fix it).
• Upgrading infrastructure and user interface based on feedback and usage patterns.

Legal basis: Typically necessity for performance of a contract (the Terms of Service) when we provide core services you request. For example, we need to use your provided info to fulfill an order you placed or to pay you earnings. Improvement and maintenance may be a combination of contract necessity (to provide a service that works as expected) and legitimate interests (to ensure our service is efficient and reliable).

2.2. To Communicate with You

We use your contact information (email, phone if provided) to send communications, such as:

• Transactional messages: confirmations of orders, notices about shipping or delays, changes to your account (like password reset, email verification), and receipts or invoices for purchases. These are necessary for service.
• Alerts and notifications: e.g., if you are a Designer, we might alert you that a product of yours sold; if you are a Customer, we inform you your item is printed and on the way. Manufacturers get notified of new job requests, etc. Some of these might be via push notifications (with your consent on devices) or via email.
• Updates about Terms or Policies: legally required notices about changes to this Privacy Policy or Terms of Service.
• Support responses: if you reach out for help, we contact you with answers or to ask for more info.
• Marketing and newsletters (if you opt-in): We may send periodic emails about new features, promotions, industry news, or events. You can opt out of these at any time by clicking unsubscribe in the email or adjusting preferences. We won’t spam, and we will get any legally required consents before sending marketing (e.g., for EU, we rely on either soft opt-in or express consent as appropriate).

Legal basis: Transactional and administrative emails are usually for contract performance or legitimate interests (we have a legitimate interest to keep you informed about things affecting your use of service, and you expect these communications). Marketing emails are based on consent or applicable soft opt-in provisions (like if you provided your email in the context of a sale, we may send related product offers unless you opt out, to the extent allowed by law). You have the right to withdraw consent for marketing at any time or object to it.

2.3. To Facilitate Social and Community Interaction

If our platform includes community features like forums, groups, or contests, we use data to enable those:

• Showing your username and profile info with your posts.
• Processing messages you send through our internal messaging system to deliver them to the intended recipient.
• Applying any user-blocking or muting preferences.
• Running contests or challenges: using submissions and contact info to manage participation, judge entries, and award prizes (which may require publicity of winners, subject to contest rules).
• Implementing reputation systems or badges (e.g., “Top Designer” badges if applicable, based on your contributions).

Legal basis: Consent or contract – by posting or messaging you expect us to deliver that content to others as part of the service you signed up for (so contract performance covers it). Running optional community events could be seen as legitimate interest in fostering user engagement or based on participants’ consent/contract (the contest rules form a contract of entry).

2.4. To Ensure Trust and Safety

We care about keeping the marketplace safe, fair, and compliant. We use personal data for trust & safety purposes such as:

• Fraud and Security Monitoring: Using device info, IP, usage patterns to detect and prevent fraud or abuse. For example, we might flag if one person is making multiple accounts to game rewards, or if a known fraudulent card is used.
• User Verification: As mentioned, we might ask for ID or verification details and use them to confirm you are real and of age, etc. Also verifying that you have not been previously banned.
• Content Moderation: Scanning uploads or posts for prohibited content (this may involve automated tools like image recognition or text scanning for keywords). We might review flagged content manually.
• Enforcing Policies: We may use your data to investigate potential violations of our Terms or law – e.g., checking order histories for IP infringement patterns, cooperating with IP owners on takedown requests by providing necessary info, etc.
• Law Enforcement and Legal Requests: If we receive lawful subpoenas or requests, we may process and disclose data as required (see Section 3.3 on sharing for legal purposes). We also might proactively contact authorities if we believe someone is engaged in illegal behavior (for example, printing illegal weapons or dangerous items).
• Preventing Harm: If users engage in harassing or threatening behavior, we may process data (like chat logs, IP addresses) to mitigate and ban such users.

Legal basis: Legitimate interests of 3DOS in protecting our community and business, and/or legal obligation (complying with laws or law enforcement), and occasionally vital interests if it’s about preventing imminent harm. Our legitimate interest in fraud prevention and ensuring a safe platform is recognized as a valid basis. We balance this interest against your rights – we only intervene where necessary and proportional.

2.5. To Personalize and Improve the User Experience

We want to make the marketplace relevant to you:

• Personalized Content: Using data like your past searches or categories browsed to suggest designs or products you might like on the homepage or via email. For Designers, showing relevant manufacturing opportunities or recommendations for popular tags.
• Customized Interface: Remembering your preferences (dark mode, language) and improving load times by caching content near you.
• A/B Testing and User Feedback: We might run experiments with different features for different user sets and use analytics to see which works better‍. Also, if many users have the same pain point (found via survey or support requests), we use that to refine the UI or flows.
• Development of New Features: Data insights help us decide what new tools to build. For example, if we see many Customers also want the digital files, we might integrate a licensing option. If token usage is high, we might expand blockchain features.
• Performance Metrics: Monitoring how quickly pages load for you, how often actions fail, etc., to optimize speed and reliability.

Legal basis: Legitimate interests – it’s in our interest (and generally benefits users) to tailor the experience and continuously improve. We perform these enhancements in a privacy-conscious way (e.g., using aggregated data wherever possible). In jurisdictions requiring consent for personalization (like some interpretations of ePrivacy for tracking), we will obtain consent for the cookies or tracking that facilitate this.

2.6. To Market and Promote our Services

We use personal data to send promotional communications and to advertise:

• Email and In-App Marketing: As mentioned, with your permission, sending newsletters, surveys, promotions, referral incentives. If you are an existing customer, we may tell you about related products or features (unless opted out).
• Referral Programs: If you use a referral code, we may mention to the referrer that they got a new sign-up (without disclosing more personal info than needed) and reward them. If you are referred, we might send you an invite or reminder email.
• Advertising to Lookalikes: We may upload a list of user emails (hashed) to advertising platforms (like Facebook Custom Audiences or Google Customer Match) to find “lookalike” audiences (similar demographics or interests) for our ads. These platforms do not get your actual email in plain form and are supposed to only use it to match if you’re on their service and then immediately delete it. This helps us reach potential new users with similar profiles to our existing ones. You can opt out of us using your data for such a marketing list by contacting us.
• Testimonials and Case Studies: With your consent, we might publish testimonials featuring your name and experience. For example, a Designer success story with their permission to highlight their earnings or products. If we want to post your story or a photo, we will ask you first.
• Contests and Promotions: If you enter contests, we use your data to administer them (as noted earlier) and per rules, we might publicly announce winners (which could include your name or username, city, etc., as allowed by law).

We will not sell your personal data to third parties for their independent marketing without your consent. We might partner with another company on a joint event or offer; in that case, if data sharing is needed, we’ll either do it based on consent or tell you at collection.

Legal basis: Consent for most direct marketing if required by law (e.g., EU email marketing requires opt-in usually). Legitimate interests for some modest marketing related to existing users (some jurisdictions allow sending customers offers about similar products unless they opt out). Also legitimate interest in advertising our service to new customers (though that uses your data minimally and indirectly).

You always have a choice: you can unsubscribe from marketing emails (each such email has a link). For push notifications, you can revoke that permission in your device settings. For interest-based ads, you can manage preferences via browser or device privacy settings (like resetting ad ID, limiting ad tracking) and via industry opt-outs.

2.7. To Comply with Legal Obligations

We process personal data as necessary to comply with laws and regulations:

• Accounting and Tax: Keeping records of transactions, payments, and payouts with personal identifiers, as required for financial reporting and audits. For example, U.S. law might require us to collect certain info for issuing 1099 forms to creators who earn above a threshold, and to keep those records. In the EU, VAT regulations might require recording of customer locations and purchase amounts.
• Regulatory Compliance: If we handle tokens, we might be subject to financial regulations requiring KYC (Know Your Customer) processes or monitoring for anti-money laundering (AML). That could involve verifying identity and watching transactions for suspicious patterns.
• Legal Process: As mentioned, responding to subpoenas, court orders, or regulatory inquiries may require processing and disclosing certain data.
• Consumer Rights Compliance: For example, if you exercise a GDPR right (like requesting deletion or data access), we will use your info to verify your identity and fulfill the request. If you exercise an opt-out under CCPA for sale of info, we’ll process a record of that choice.
• Content Takedowns: Under laws like the DMCA, we might process and share information about those involved in an infringement claim (e.g., sharing a counter-notice with the original complainant including the counter-notifying user’s info, as required by law)‍.
• Other Legal Obligations: If new laws (like digital services acts, etc.) impose duties such as platform transparency or risk mitigation, we will process data to comply (e.g., summarizing how many orders of a certain type in a transparency report).

Legal basis: This is explicitly legal obligation. Where legal and legitimate interest overlap, we tend to lean on legal obligation if clearly applicable, and legitimate interest if it’s more prudent risk mitigation not explicitly mandated.

If we need to use your data for a new purpose not covered here, we will update this Policy and if required by law, get your consent or give you a chance to object.

3. How We Share Your Information

3DOS is not in the business of selling your personal information. We share information in limited scenarios as described below, and with appropriate safeguards. Here are the categories of recipients with whom we may share data and why:

3.1. Sharing with Other Users (Public or Semi-Public Data)

Certain information is shared with other users of the marketplace by the nature of the service:

• Profile and Listings: If you are a Designer or Manufacturer, your profile (username, bio, avatar, country, join date, and other info you choose to display) and your public listings (design images, description, price, etc.) are visible to any visitor‍. Customer profiles might be mostly private unless you post reviews. Affiliates might have a public referral page if applicable.
• Transaction Counterparties: When a Customer places an order, the Manufacturer fulfilling it will see the Customer’s shipping name and address and possibly phone (for delivery), as well as any custom notes. The Customer will see the Manufacturer’s provided info such as business name and general location if given (and they’ll certainly know the Designer’s product name and maybe the brand if the Designer is identified). Designers might see aggregated info about sales, but we do not automatically share customer personal details with Designers for privacy reasons, except perhaps country or general city to indicate where their audience is (and any info the customer chooses to provide in a review or customization request).
• Reviews: If you leave a review for a product or manufacturer, that review (along with your username or display name and maybe country) will be public on the listing for others to see. Similarly, any Q&A or forum posts you make are visible to others along with your identifier.
• Messaging: If you use an in-platform messaging, those messages are obviously delivered to the intended user (and we remind you not to share sensitive info there you wouldn’t want them or potentially platform moderators to see).
• Leaderboard or Achievements: If we have leaderboards or showcase top contributors (e.g., “Top 10 Designers of the month”), your username and some stats might be visible if you rank.
• Blockchain records: If you engage in a token transaction, that will be recorded on the blockchain and thus visible to anyone with access to the chain (which is public). On our platform, if you link a wallet, others might deduce that wallet address is yours (especially if you display an NFT or token count on your profile).

We do not share your contact info (email, full name, etc.) with other users unless you yourself include it in content or explicitly permit it. For example, we discourage Designers from putting their personal email in descriptions to handle deals off-platform, and we strip it if found.

3.2. Service Providers and Partners

We use trusted third-party companies to perform tasks on our behalf and need to share information with them to provide services to you. These include:

• Payment Processors: (e.g., Stripe, PayPal) – we share order details and billing info so they can charge your card or hold your payout. They in turn provide us with confirmation of payment, or error codes if payment fails. For payouts, they handle sending funds to your account.
• Shipping and Logistics: We may share shipping details with carriers (like USPS, UPS, DHL) or intermediaries (e.g., ShipStation) to generate labels and deliver packages. The Manufacturer’s address (as sender) and Customer’s address (as recipient) will be on the label and thus known to the carrier. If we use third-party logistics partners for warehousing or fulfilment, relevant info is shared with them.
• Cloud Hosting and IT: Our platform likely runs on cloud servers (like Amazon Web Services, Google Cloud) that store the data. They technically have the data on their infrastructure but use it only under our instructions (as a processor). Similarly, we may use content delivery networks (CDNs) to serve images or files quickly – they temporarily cache your data globally for faster access.
• Email and Communications Providers: For sending emails, we might use services like SendGrid or MailChimp; for in-app messaging or notifications, maybe Firebase or similar. These providers get your email address and the content of the message to deliver it to you‍. They are not allowed to spam you and are contractually restricted from using the data for other purposes.
• Analytics Services: As mentioned, Google Analytics or others receive certain data via their scripts on our site. They act as our processors to give us aggregated info. We’ve configured such tools to avoid collecting unnecessary data (e.g., IP anonymization if applicable).
• Advertising Partners: If we engage in advertising, we might share limited data with ad networks or platforms. For instance, if we do retargeting, a Facebook pixel on our site sends Facebook info on your visit which could associate with your FB profile to later show an ad. Or if we have a referral arrangement with another site, we might confirm to them that a referred user signed up so they get their reward (sharing user ID or pseudonym, not full details). We will ensure any ad partner’s use of data is compliant – often covered by user consent for cookies.
• Customer Support Tools: If we use a helpdesk or CRM like Zendesk or Intercom, user data (name, email, support history) goes through those systems to manage inquiries.
• Moderation and Safety Tools: We may use services that scan for inappropriate content (like PhotoDNA for CSAM, or content filtering services). They get the data to analyze but are bound not to use it beyond providing results to us.
• Professional Advisors: We might share relevant information with our auditors, lawyers, accountants, or similar advisors when necessary. For example, in an audit, auditors might see records of payouts to ensure financial statements are correct. Or in a legal dispute, our attorneys might review user records involved in the case.

We contractually require service providers to protect your information and use it only for our specified purposes, consistent with this Policy. We do not allow them to use it for their own marketing or other purposes (except if the data is aggregated or anonymized, or if you separately have a relationship with them governed by their privacy policy, like using PayPal).

3.3. Business Transfers

If 3DOS is involved in a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction as one of the business assets (since user data is often a core asset). For example, if another company acquires us, your data will likely be one of the transferred assets so they can continue to operate the service.

In such an event, we will seek to ensure that the successor entity honors the commitments we’ve made in this Privacy Policy regarding your personal data (or provides notice and choice if their policy will differ). We will notify users (for example, via email or prominent notice on our site) of any change in ownership and resulting changes in data handling.

3.4. Legal and Safety Disclosures

We may disclose your personal information to third parties (like courts, law enforcement, or opposing parties in litigation) if we, in good faith, believe disclosure is necessary to:

• Comply with a legal obligation: such as a law, regulation, legal process, or enforceable governmental request (subpoena, warrant, court order). For example, we may have to provide user identity and transaction info if required by authorities investigating unlawful activity on the platform.
• Enforce our Terms & Conditions or other agreements: including investigation of potential violations. If needed in a legal case (like to prove our claim that someone breached terms or misused the platform), we might present relevant data.
• Detect, prevent, or address illegal or suspected illegal activities (like fraud, security issues) or technical issues: This can include sharing info with law enforcement if we suspect things like fraud, intellectual property infringement, or threats of violence.
• Protect the rights, property, or safety of 3DOS, our users, or others: For instance, disclosing information to law enforcement or relevant institutions if someone’s posting bomb-making instructions, or to prevent harm. Also, if someone sues us claiming harm from your content, we might provide them your contact info as part of legal process, depending on laws and court procedures.

Such disclosures will be made only to the extent we deem reasonably necessary and lawful. We attempt to notify users of requests for their data before disclosing, if allowed (some cases like national security orders may forbid notifying). However, in emergency or clear harm prevention, we might act without notice.

We may also use and share aggregated or de-identified information (which cannot reasonably be used to identify you) freely, as that is not personal data. For example, we can publish stats like “3DOS has 10,000 designers across 50 countries” or share market trends with partners. If we combine or connect aggregated data with your personal info so it could identify you, we treat it as personal info and protect it accordingly.

4. International Data Transfers

3DOS is based in the United States, and as such, personal information we collect will likely be transferred to and stored on servers in the United States and possibly other countries. Additionally, our service providers (as mentioned in Section 3.2) may be in various locations globally (e.g., cloud hosting in US or EU, support team in Philippines, etc.).

Your country’s data protection laws may differ from those in the U.S. – the U.S. is not currently deemed to have “adequate” privacy laws by the EU, for instance. However, we will ensure that if we transfer personal data from the European Economic Area (EEA), United Kingdom, or Switzerland to other countries not deemed adequate (like the U.S.), we put in place appropriate safeguards to protect it.

These safeguards may include:

• Relying on European Commission-approved Standard Contractual Clauses (SCCs) or equivalent (UK International Data Transfer Agreement) with recipients of the data. Our service provider contracts often incorporate SCCs to cover EU personal data.
• Ensuring recipients implement additional technical and organizational protection measures (like encryption in transit and at rest, access controls, etc.).
• Where applicable, leveraging any approved certifications or frameworks (if the U.S. implements an updated EU-US data privacy framework, we’ll consider participating).

For users outside those regions, by using our Services or providing us data, you acknowledge the transfer of your personal data to the U.S. and other jurisdictions as necessary for the purposes described. We will handle it securely and lawfully. If required by law, we will obtain your consent for international transfers (for instance, some countries require explicit consent to transfer data abroad).

If you have questions about our transfer mechanisms or want a copy of the relevant safeguards (like SCCs), you can contact us via the details in the Contact section. (Note: We may redact parts of legal agreements for confidentiality or security).

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

In general:

• Account Information: We keep your account data while your account is active. If you delete your account, we will delete or anonymize your personal data within a reasonable time, except for data we are required or allowed to retain longer (see exceptions below). We aim to complete deletions within 30-60 days of confirmation, barring unforeseen issues.
• Transaction and Usage Data: Even if you delete your account, we may retain certain data for record-keeping: e.g., order history, payments, and communications may be retained for audit, disputes, or fraud prevention. We also may keep logs of site activity for a period (like server logs, analytics data) which might incidentally include personal info (IP addresses, etc.) – typically these are kept for a finite time (maybe 1-2 years) and then aggregated or deleted.
• Legal Compliance: If certain information is needed for legal obligations, we keep it as long as needed. For example, financial records (which could include names, transaction amounts) are often required to be kept for 7 years or so for tax/regulatory reasons. Data involved in a legal case will be kept through the litigation hold.
• Backup and Cache: Our backup systems might store residual copies of your personal data for a brief period after deletion, as part of routine backup cycles. These are typically purged according to backup retention schedules (which might be, e.g., maintained for a few weeks or months). We also maintain data in caches/CDNs for performance which update regularly.
• Inactive Accounts: If you haven’t logged in for an extended period, we might remove or anonymize your data as part of database cleanup (we would likely notify before doing so, if practical). For instance, accounts idle for 3+ years could be removed. But some records (like published designs if they were sold) might be retained for reference.
• Content You Shared: Reviews or forum posts might remain visible even after account deletion but attributed to an anonymous “former user” or pseudonym, unless you specifically request removal and it’s feasible. We can remove personally identifying info, but if those posts are needed for others’ context (like Q&A that helped someone), we may leave the non-personal content.
• Token Transactions: Blockchain records are immutable and cannot be changed or deleted by us‍. If you engaged in blockchain transactions, those will persist on the blockchain indefinitely. While we can disassociate your account from a wallet going forward, the historical ledger remains. We also can’t force deletion of data stored on a decentralized network (though typically those only store wallet addresses and transaction details, not personal names, unless you explicitly put data on-chain).
• Derived Data: If we have derived insights (like aggregated usage stats), those are not tied to you and we may keep them indefinitely for historical analysis.

When we no longer have a legitimate need or legal obligation to retain your personal information, we will securely dispose of it. This might involve erasure from our databases, and instructing service providers to do the same. In some cases we might anonymize it rather than delete – for example, instead of deleting a record we strip it of personal identifiers so it can no longer be linked to you, but we can still use aggregated info about platform usage.

6. Your Rights and Choices

Depending on your jurisdiction and under certain circumstances, you have a number of rights regarding your personal data that we respect and facilitate.

6.1. Access and Portability

You have the right to request access to the personal data we hold about you‍. This is often called a Subject Access Request. We can confirm if we’re processing your personal data and provide a copy of certain information (generally the data you provided, data collected about you, and other info like purposes, categories, recipients, etc., as required by law).

If you have a 3DOS account, you can also access much of your info directly by logging in (e.g., in profile settings, you see your name, email; in order history, your transactions). For anything not directly accessible, contact us.

In certain jurisdictions (e.g., GDPR, CCPA), you may also have the right to data portability – to obtain a machine-readable copy of data you provided to us and that we process by automated means, so you can reuse it elsewhere. Where applicable, we will provide the data in a common format (like JSON or CSV). Portability covers some data (like account info, order history) but not things we derived (like internal analysis or any proprietary risk scores).

6.2. Rectification (Correction)

If any personal data we have about you is inaccurate or incomplete, you have the right to ask us to correct it. You can do a lot of this through your account settings (e.g., update your email, change address, update profile info). For anything you can’t edit (or if you need assistance), please contact us and specify what needs correction. We’ll take steps to verify and then rectify as appropriate.

6.3. Deletion (Right to be Forgotten)

You can request that we delete your personal data. This is not absolute; we may retain data that we have a legal right or obligation to keep (as described in retention section). But we will delete what we can, and mark other data as restricted where possible.

Easiest way: Delete your account via the settings if available, which triggers removal of personal data as described. If self-service isn’t available, contact us and clearly state you want your data deleted. We may ask you to verify identity (to prevent malicious deletion requests).

We will then erase personal data that we no longer need. However, as noted, we’ll keep some data for legitimate reasons such as:

• completing a transaction or service you requested (if you still have an open order, we can’t delete until that’s settled),
• detecting and preventing fraud (we might keep basic info to ensure a bad actor can be recognized if they try to return),
• complying with legal obligations (records for tax, etc.),
• for free expression or other exemptions (for example, maybe you posted on a public forum that others replied to; outright deletion might impede others’ expression, so we might anonymize instead).
  We will let you know if we are unable to fully comply with a deletion request due to such reasons.

Once we process deletion, your account will be closed and irrecoverable. Content you provided that is removed may linger in caches or backups for a short time, but will be purged in due course.

6.4. Objection and Restriction

• Objection: In certain jurisdictions (e.g., EU), you have the right to object to our processing of your personal data if that processing is based on our legitimate interests or for direct marketing. For example, if we process your data for marketing under legitimate interest, you can object and we will stop unless we have compelling grounds. If you object to marketing, we will stop sending (that’s straightforward and always honored).
  • You can object to processing for analytics or improvements if you feel it impacts your rights – we’ll evaluate such requests.
  • If you object to processing related to tokens/blockchain data: note that we cannot remove on-chain records but we can stop linking them to you.
• Restriction: You can ask us to restrict processing of your data in certain cases – like while a dispute is being resolved (you contest accuracy, or we no longer need data but you want us to keep it for a legal claim). Restricted data is just stored without other processing, until resolved.

Typically, if you have an objection or want restriction, contact us explaining the situation. We will comply if required under applicable law.

6.5. Consent Withdrawal

If we rely on your consent to process any data (e.g., sending marketing emails, or processing sensitive personal data if that ever occurred), you have the right to withdraw your consent at any time. Withdrawal will not affect the lawfulness of processing based on consent before its withdrawal.

For marketing emails – simply use the unsubscribe link or update your preferences. For push notifications, use device settings to revoke permission. For cookies, use our cookie banner settings or browser controls to withdraw consent for tracking.

If there's any other consent (like if we ever asked to use your data in promotional material and you said yes, you can later say no and we’ll stop future use, although if materials already printed or published, complete withdrawal might not be possible but we will cease further use).

6.6. Non-Discrimination (California)

If you exercise any privacy rights (like opting out, requesting deletion, etc.), we will not discriminate against you for doing so. This means we won’t deny you services, charge you different prices, or provide a lesser experience just because you exercised your rights (consistent with CCPA’s anti-discrimination clause). However, note that some data is needed to provide service; if you ask us to delete something critical, we might not be able to provide that aspect of the service. But that’s a logical consequence, not discrimination.

6.7. Authorized Agents (California)

If you are a California resident, you can designate an authorized agent to make requests on your behalf under CCPA. We will require the agent to provide proof of permission and verify their identity, and we may still ask you to verify your identity directly with us if needed for security.

6.8. Supervisory Authority Complaint (EU/UK)

If you are in the EU, UK, or certain other regions, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have infringed your privacy rights. We would appreciate the chance to address your concerns first, so we invite you to contact us with any issues. But you do have the right to go to the regulator directly.

For example, in the UK it’s the Information Commissioner’s Office (ICO); in Ireland, the Data Protection Commission (DPC); in Germany, each state has its authority; etc.

6.9. Additional Disclosures for California Residents

The California Consumer Privacy Act (CCPA) requires some specific disclosures:

• Categories of Personal Information Collected: In the last 12 months, we have collected identifiers (name, email, etc.), customer records information (billing/shipping address, transactions), commercial information (purchase history, services considered), Internet/electronic activity (usage, cookies, IP), geolocation (approximate), professional info (for manufacturers perhaps, like business info), and inferences (preferences from usage). We do not collect sensitive personal info as defined in CPRA (like SSN, driver’s license, financial account, precise geolocation, etc., except maybe if you volunteer ID for verification).
• Categories of Sources: We listed these in Section 1 (direct from you, automated tech, third parties).
• Business or Commercial Purpose for Collecting: See Section 2 (to provide service, marketing, etc.).
• Categories of Third Parties Shared With: See Section 3 (service providers, others).
• Sale or Sharing of Personal Info: We do not sell personal data for money. We do share some data with third parties for cross-context behavioral advertising (like cookie identifiers with ad partners = “sharing” under CPRA). Specifically, cookie IDs and browsing info to advertising/analytics partners could be considered sharing. California folks can opt out of such sharing via our Cookie settings or broadcasting the Global Privacy Control (GPC) signal on browsers – we treat GPC as a valid opt-out request for cookie sharing and will adjust our cookie usage accordingly.
• No Financial Incentives that require notice: We aren’t currently running loyalty programs that involve sale of info to third parties for profit or paying you to use your data beyond the service scope (the points/tokens are part of service, not in exchange for giving up data beyond necessary).
• Do Not Sell/Share: If you want to opt out of any potential “sale” or “sharing” of personal info under CCPA definitions, you can use the “Do Not Sell or Share My Personal Information” link in the website footer or through account settings. This will cover opting out of third-party advertising cookies and ensure we don’t in the future do any such sale. As noted, GPC signals are honored.

6.10. Children’s Privacy

Our Services are not intended for children under the age of 16 (or the relevant age of consent for data processing in your jurisdiction, which might be 13 in some places). We do not knowingly collect personal data from children in this age group without verifiable parental consent. If you are under 16, please do not use 3DOS or provide any personal info.

If we learn that we have inadvertently collected personal data from a child under 16, we will take steps to delete such information as soon as possible. Parents or guardians who believe their child may have provided us personal data can contact us to request deletion.

For certain educational or child-oriented uses of 3D printing, if we ever were to engage, we would comply with laws like COPPA (Children’s Online Privacy Protection Act) and obtain parental consent as required. But currently, we direct our service to an audience of adults (and at least older teens with supervision).

6.11. Security

We implement reasonable administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, disclosure, or misuse‍. This includes encryption of data in transit (TLS on our website), encryption at rest for sensitive info (like passwords hashed & salted, payment info tokenized by processor), access controls where only authorized employees or contractors who need it can access personal data (and under confidentiality obligations), periodic security training and audits, etc.

However, no system is 100% secure. We cannot guarantee absolute security of your data. It’s also important you take steps: use a strong, unique password; protect your account login; notify us immediately if you suspect any unauthorized access. If there is a data breach that poses a high risk to your rights (like someone hacks us and gets personal info), we will notify you and relevant authorities as required by law.

6.12. Third-Party Websites

Our site may contain links to third-party websites or services (for example, links to a printer manufacturer’s site, social media pages, etc.). If you click those, you leave our platform and go to theirs. Our Privacy Policy doesn’t cover those external sites. We encourage you to read their privacy policies. We are not responsible for their practices. For instance, if you follow a link to an external design competition or a reseller, any data you give them is per their rules.

6.13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. If we make a material change, we will notify you via our website or by email (if you’ve given us one) prior to the change becoming effective. The “Effective Date” at the top indicates when the policy was last revised.

We encourage you to periodically review this page for the latest info on our privacy practices. Continuing to use the Service after a new Privacy Policy has taken effect constitutes acceptance of the revised policy.

6.14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our Data Protection/Privacy team at:

Email: support@3dos.io
Mail: 3DOS, Inc. – Privacy Inquiry, 1355 Market Street, 3rd Floor, San Francisco, CA 94103, USA.

We will respond to your inquiry within a reasonable timeframe, and certainly within any timeframes required by law. For European users, you may also reach out to our EU representative (if we appoint one) or directly to the supervisory authority as noted.

Thank you for trusting 3DOS with your 3D printing marketplace needs. We are committed to protecting your privacy while delivering an innovative service.

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